The Earth Hotel

I booked a family room for my stay. The hygiene was good, and everything looked new and clean. The check-in process was smooth: since we arrived on an early flight, we left our luggage at reception and returned to the hotel at night. The staff were kind enough to send our luggage directly to the room once it was ready. A male receptionist greeted us, showed us to the room, and briefly explained hotel information such as breakfast times and the rule that certain foods are not allowed inside the hotel. The next morning after breakfast, one staff member politely asked if we could pre-order breakfast for the following day. I mentioned I would do it later as I was in a rush. However, a female staff member insisted strongly, saying we should order immediately because the cut-off time was 4 p.m. Her tone felt quite harsh and impolite. During our three-night stay, slippers were not replenished daily, and ours became broken and dirty. I requested four new pairs, but the male receptionist initially refused. After I explained the situation, he eventually provided them. On our check-out day, two trainees came to help carry our luggage to reception since there was no lift. They were very kind and warm. Unfortunately, the check-out experience was disappointing. The same female staff member asked us to wait while the room was checked. After a few minutes, she questioned me about eight pairs of slippers, saying four were missing. I explained that we had thrown away four pairs because they were broken and dirty, and had already informed the male receptionist. We kept the remaining four to wear after check-out since it was raining. She said we were not allowed to throw away or take slippers and initially wanted to charge us. I refused, explaining that no one had informed me of this rule at check-in. Her loud tone made me feel embarrassed, especially with another family nearby. After repeated explanations, she finally said she would inform the manager and not charge us. I thought the matter was settled. Later, I bought three ice pops and asked her to store them in the fridge until we collected our luggage. She agreed, but when we returned before heading to the airport, the ice pops had melted completely — she hadn’t refrigerated them. We didn’t ask why, as we were in a hurry, but it was disappointing to realize this in the car.

Stay 3 nights in this hotel. Hotel room is cozy and spacious. But it’s just a small hotel, do not have lift.

Spacious room size, hotel is next to famous Moon Cafe which the food is really good. The hotel is clean and neat. Not convenient for big luggage’s which they do have lift to bring up to the floor. Overall is good suitable for short stay. Surrounding nothing much to eat but luckily 7 eleven within walking distance.

The room is clean with well designed in term of function. Staffs are friendly and helpful. Good location with limited parking lots. Moon cafe adjacent to the hotel is superb!

Cozy hotel near central of Chiang Mai The staff is friendly and introduce us the famous eatery nearby Their breakfast prepare by moon cafe next to them The food quality is top notch

It was very clean and stylish and it could be better than some four or five star hotels. Staff speak English and very polite and friendly. It is located at a very convenient area so that I could walk to Old Town and Nimman. Although my plan doesn’t include breakfast, I had it at the cafe next to the hotel. It was also excellent. I’ll definitely stay there if I visit Chiang Mai again!