Hotel berhampiran Freedom Boat Club Chicago, Chicago

I would spend my money elsewhere. Yes, this hotel is in a nice location, and yes, the rooms were nice. That's about it. I was quoted a price for a room that INCLUDED taxes and fees. The customer service representative confirmed twice with me that the rate included taxes and fees, and then we checked out, and taxes and fees were added to what we were told was the total charge. The manager tired of looking into it I guess after one attempt, because she wouldn't listen to my second call with customer service to rectify the issue. Also, the ”rooftop” bar on the 4th floor allows DJs to play blaring music until all hours of the night. There was a wedding the weekend we were there, and we called the front desk who said there was nothing they could do and the music would stop by 3. So, in a hotel, where you go to rest, we were just told to deal with it and I guess not sleep. This is a HOTEL that happens to have a bar. It is not a bar, and I would expect better consideration for guests who are good money to stay here. My room should not have had the windows shaking from the music. Also, we asked to speak to a manager and were told there would be no manager until Monday. What hotel has no manager on duty on the weekends when most people are staying? They did give us half off our room for the night, but it would be better if they would require private events to end at a more reasonable hour considering they are a hotel or tell DJs they have to turn the music down at a certain point. Finally, when housekeeping came by, we were getting ready to leave for the day. We asked them to come back around 12:30 to make up the room, and they wrote it down and never came back. We got some fresh towels, but the garbage was left and the beds were not refreshed. I can get better service and a better experience for a much better price at another hotel, which I will do next time.

A historic hotel with accessible prices if you get a discounted offer. It’s a shame they don’t offer breakfast but the location makes up for it, right on the magnificent mile. Our room was confortable but the A/C unit was too noisy.

After taking a friend’s recommendation to change our hotel booking from the RI Chicago Downtown/River North as it’s a newer property, closer to the action, and their family friend is the GM — we happily did so about a week before my daughter’s 11th birthday weekend trip over Canadian Thanksgiving/Chicago marathon. Especially because there was a 2-bedroom suite for our family of 4 which was a huge win at $1000USD per night. Recognizing there would be a higher chance of winning the lottery this weekend than having a hotel room ready for early check-in, I still called en route from the airport as I always do, and also as a courtesy to let them know we’re on our way and will require concierge services to store our bags in the meantime. The front desk manager Andrew answered the call and very abruptly and rudely said with a scoff “Your 2-bedroom suite is our most in demand room so no, it’s not going to be ready early.” Just the way in which he said it took me aback a little but I’d just come off a flight, maybe I was tired so I shook it off. He then proceeded to use the same dismissive tone when I asked two follow-up questions: “When is our room expected to be ready then?” — “Normal check-in time, 4pm.” “Is there somewhere my girls can change and freshen up from our flight?” — “No there’s nowhere for your kids to change here.” I found that response a bit bizarre so I rephrased it: “You mean, there’s not even a lobby washroom that we can use to freshen up from our flight in?” - “Well, you can use the bathroom if you want to. I’m just saying we don’t have change rooms or anything set up for you to change in.” My husband and I have both been in the sales and service industry, albeit finance, for over 20 years. There’s not much that bothers us, or would compel us to write a review to share a negative experience. I will always make sure that I give someone the grace to course correct, as I would hope someone gives me, if I have acted out of character or said something or done something to hurt someone’s feelings. Whatever Andrew was going through that day, the immediate impact of his words was taking the wind right out of our sails for an exciting and special birthday weekend within minutes of arriving in Chicago. So I reached out to the GM Tommie Van to express exactly this point - that tone matters. Words matter. Tommie assured me he would take care of rectifying the situation and when we checked in at 4pm, the girls would be “elated” about what the hotel was going to set out for us. After a day touring Chicago, we arrived back at the hotel at 5:45pm, exhausted, and giving them additional time for our rooms. As the two-bedroom suite on this property is two adjoining rooms - only one room (the girls bedroom with two double beds) was ready. The main room (one-bedroom suite with dining area, kitchen, etc) was not ready and we would get a call later on. I emailed Tommie again to let him know that not only was there nothing to be “elated” about in our r

When we stay there 4 days they took 400$ for deposit. But they didn’t sent back till now. It’s already 15 days gone. Actually when I stayed 6 years ago in the Beijing airport Helton hotel. They didn’t pay back my deposit 800 rmb.

Clean room with comfortable beds. Very busy location . The only negative is the cost of parking is ridiculous at $62/night.

The front desk staff were extremely helpful and friendly. There is a restaurant within the hotel that provides room service. The view from our room was breath taking. Youre a short walk from other restaurants/ little shops within navy pier. The ferris wheel is something fun to do that is walking distance as well, I am looking forward to staying here again.

An excellent hotel with clean and large room. The cleaning lady is much kind and helpful. Hotel is located in the Center of Chicago. The transport is very convenient.

The location is great. The cleanliness of our room was fantastic. I asked for a luggage cart to be at the room at x and the front desk said I needed to call for the cart. Really? It took over 15 minutes for a bellhop to arrive at 6:45 in the morning. There is an additional $25 a day charge that is not disclosed at booking. The coffee costs more than Starbucks...? We bypassed getting our room cleaned for two days. On the 3rd it was never addressed. Staff said ... oops. It used to be THE hotel to stay at in Chicago. The last two nights teenagers were running around unsupervised and making noise until security was called. Probably not going back, so sad.

This is a historical hotel in Chicago, love it very much. I love their restaurant & bar, good atmosphere and serve with good foods (see my pictures). I will definitely choose this hotel again by the next time to Chicago

酒店地點很好，就在密歇根路上，景觀出色，天氣好的時候湖景超讚。逛街簡直太方便了，直接可以走到water tower那邊，各種店滿足買買買的需求。