Hotel berhampiran STJ Junior College, Chikmagalur

The property is quite well maintained but the experience has been mixed. The manager and the restaurant staffs were very forthcoming and took utmost care whenever we asked for anything. The executive room we stayed were quite hygienic and neat but 2nd day cleaning wasn’t done properly, addition of 1 more chair and a table in the room would be helpful. The breakfast spread was ok and so was the taste. We saw lot of willingness and eagerness to serve us the best food by the staffs in the restaurant. We liked the intent of the chef and staffs.

I am listing the deficiencies in Treebo Sunrise, Chikamaglur. 1) Staff and ***ager are very rude. There is absolutely '0' % concept of Hospitality or Customer Service. I am pretty sure they have no clue what that is. 2) Rooms are dirty and the accessories such as Towels etc. are in a bad shape. 3) Amenities such as TV, AC, Shower etc. Are not working. 4) Breakfast is served as if they are giving it to beggars. Coffee and Tea is served only half a cup and we are told that ' Free you get this much only '. As I understand breakfast is paid for and written as ”Included” and it is not complimentary. Also the breakfast doesn't have bread Butter or Cereals or anything else . Only Idli, Dosa and chutney and that also in limited quantity. I wonder in which hotel is this known as Breakfast. Ridiculous. 5) Parking facilities are also not available. The limited parking is barely 5 to 6 cars for a hotel size of more than 20 rooms . So we had to park the car on the road as per hotel instructions. Since we made a complaint about the hotel, they made the Auto Rickshaw guys fight with us, saying we had parked in the Auto stand and blocked our cars with their Autos. After apologizing for more than 15 minutes, when we were leaving, we saw the hotel staff and Autowallahs having a good laugh. Talk about high handedness and Gundagiri. 6) The rooms were not equipped with any basic facilities. Even water bottles had to be requested to be kept in the rooms. Prepaid extra beds were kept in the room only around 1030 pm . Well past our kids bedtime, and we had requested this at the time of booking. The list is endless, and so are our grievances. By far, after visiting more than 20 countries and the whole of India , I can safely say that this was the WOSRT HOTEL I stayed in. And yeah, when they figured out that I was taking videos, they turned off the electricity to the rooms, and so I had to take videos with the phone flashlight.

Excellent location , cleanliness & staff behavior . Had a nice experience during our two days stay here . The young owner Mr. Prajwal is a gentleman . Sitaram & Srujan at the front desk are well behaved & co-operative . A perfect budget hotel . The wi fi needs to be improved .