We stayed at this hotel 7 years ago and I gave it 3 stars. We were at this same hotel Aug 10, 2024 and if I could give it less than 1 star, I would. It's hard to believe that Hilton would have this type of hotel in their portfolio. I have contacted their corporate office as well as my sister. We both reserved and paid for the rooms though the HH app. I also checked in though the app. My daughter was in room 324, side by side of our room 322. We arrived around 7 pm. Checked in at the front desk, we were given our rooms keys. A lady from the front desk attempted to enter my daughters room stating that it was unoccupied!!! Thankfully, my husband was just coming out of our room to witness this event. The room was dirty, lack of training for the staff at the front desk, the breakfast was lacking fresh food, and to top it off, we didn't want to eat by the look of the food and old fruit. My husband grabbed a cup of coffee and it was luke warm. It was probably left over from the day before. The floors were sticky around the trash cans and in the ice machine area on the third floor. I don't know about the other floors. The sheets were too small for the bed. Both corners pulled up during the night along with the mattress pad. The comforter is heavy with no duvet on it. So, you know it hasn't been washed by the look of the edges up at the pillows. I asked my sister and her friends that stayed across the hall in room 323 and 325. They had the same issues in their shower and sheets did the same on their beds. My daughter had toothpaste from the previous guest still in the sink and it was dried. Every area of the this hotels needs to be reviewed and retrained. I wished I would have looked at Google and Yelp reviews before spending my hard earned money here. I took these photos with my phone camera. I did not enhance them in any way. What you see is what I saw in the bathroom. Thank goodness there was a Starbucks a couple of blocks to the east. We stopped there to eat, grab coffee and hot tea.
94 Ulasan