Hotel berhampiran Chippenham Museum, Chippenham

Receptionist in the morning was pleasant had issues in the hotel had to check in later . I asked for 2 double rooms which wasn’t actioned . When checking in later in the day after 4pm a different receptionist gave us 2 double rooms however she was not knowledgeable about the area nor if dinner was from the menu or buffet as she didn’t work in that department ! Miserable girl, hospitality definitely isn’t her forte . Breakfast starts at 8am however the hot breakfast wasn’t laid out till 8;30 and missed our train because of this as we had to rush . It’s imperative breakfast is served at the time stated . Staff were apologetic however this has happened before . Hotel very central and generally very pleasant stay . I would stay again .

Great owner and enviroment

As a family group of three we arrived at 5.45pm and asked if they were still serving food. Being told yes we were shown to a table and given menus. The restaurant was not that busy. About 15 minutes later a waitress came to the table to ask if we were ready to order. On hearing that we were she said she would go to get a pad. Another 15 minutes later she had not returned. My husband went to the bar to complain and received an apology and was assured someone would come straight over. A further 10 minutes went by and still no one had come to take our order. At this stage after waiting a total of 40 minutes I went to the bar to complain again. I said I was not prepared to wait any longer and we would pay for our drinks and go. A woman behind the bar said ” I am just coming to take your order now, I have been dealing with another customer”. When I suggested she was 40minutes too late and we should have been a priority as we had been waiting so long she acted as if I were being unreasonable and certainly did not give a meaningful apology. We left and went to The Bell just down the road where the food, prices and customer service were all first class. Always vote with your feet when your custom is not appreciated.

Lovely stay for our wedding anniversay booked bed breakfast and evening meal package with *******, arrived to fresh cookies in the room had a lovely view over the garden, food was amazing prawn starter was definitely the star of the show. Chilled in the bar with cocktails after and chatted to a couple who were also celebrating their anniversay over some champagne. Breakfast was plentiful with a great selection. Our room was spacious and clean. Staff were helpful and engaging, shout out to Luke whom nothing to much trouble for. Thank you for a great stay.

This hotel is awful, but has the potential to be brilliant if properly managed. We were booked in as part of a golf package, however had I had the choice with the number of appalling reviews it has, I would never have dreamt of booking it otherwise. On arrival we had drinks in the bar and as normal in such circumstances we put the cost on our bill, but on check-out we were stunned to see a 10% service charge. The bartender never even brought our drinks to our table, we carried them there ourselves. Our room, like all rooms was very old, the place originally being built as a farmhouse in 1668, and it was quite unique to be in such a very old property. However, there was only one hand towel, no soap no shampoo or other items such as body lotion expected to be found in hotels. By late afternoon there was no hot water available for a shower. Even the next morning it was necessary to shower before 7.00am as by 8.00am the hot water had been used up. After getting up early to shower we found the water flooded out under the seal on the bath and almost half of the bathroom floor had a layer of water over it. After a long drive before arrival, we decided to eat in the restaurant on our first night. The food was fine but incredibly expensive. Even cheap poor quality wine was charged at premium prices, along with of course the 10% service charge which was never justifiable. Breakfast on our first morning was served by a very grumpy woman who gave the impression that serving us breakfast was the last thing she wanted to do. The very small bowl of yoghurt had run out and I was dismissively told there was no more. If we wanted anything with toast, rather than explaining there were facilities available, we were told to, “Go and make it yourself.” It seems they alternated between a buffet breakfast and a waiter served breakfast according to the number of residents. On our final morning there was no buffet and my wife ordered scrambled eggs. However, when they arrived they were actually burned. I’ve never seen burned scrambled egg before, but the pattern from the frying pan that had been used was visible on the burned areas. There was no apology or offer to replace them, apparently the so called chef was too busy. When I asked to see the manager I was told she would be in shortly. When no one arrived I went to the reception to enquire and was told she had not arrived, but would be in soon and the receptionist would contact me we she arrived. Back in my room I received a call saying the manager had gone to a meeting and was not available. It seemed obvious to me that she was trying to avoid me. We were in this hotel for three nights and never before, during the day, has the thought of dreading returning to our accommodation occurred. This place has the potential to be brilliant, but no one seems to care about how bad it is, and despite so many appalling reviews on this site, no one from the hotel management has, as far as I can ascertain, ever responded t