Kempinski Hotel Chongqing

Ulasan Kempinski Hotel Chongqing

Kempinski Hotel Chongqing

No. 2 Jiangnan Avenue, Nan'an District, Chongqing, 400060, ChinaLihat Butiran Hotel
Kempinski Hotel Chongqing
Kempinski Hotel ChongqingKempinski Hotel ChongqingKempinski Hotel Chongqing
Lihat bilik yang tersedia untuk tarikh perjalanan anda
Kami Memadankan Harga
1 malam

Ulasan Tetamu

9.2/10
Very Good
4181 ulasan
Ulasan yang disahkan
Location9.3
Amenities8.9
Service9.2
Cleanliness9.3
Tapis mengikut:
Susun mengikut:
All reviews(4181)
Positive reviews(4079)
Reviews with photos/video(531)
Friendly front desk staff(243)
Delicious breakfast(185)
Perfect for business trips(141)
Great swimming pool(54)
Close to metro(47)
Stayed multiple times(45)
Negative reviews(102)
kerrykong
Deluxe King Room
Daftar masuk pada Apr 2025
Couple
2 ulasan
10/10
Outstanding
Disiarkan pada 16 Jun 2025
整体感觉相当好!前台姑娘,mindy还是什么judy的忘记了,非常好!receptionist can speak English properly and since my bf is a foreigner so that helps him to get something. When we left the hotel, they even have the goodbye gifts bags for us, it was a Chongqing spice cube for making hotpot soup. So cool! 设施:absolutely a 5 star level and I still can’t believe that we paid such a good price for experience such a nice hotel. 环境:hotel itself is not in the tourist area which I think it’s better becoz the trendy and tourist areas normally has traffic and can’t really drive you infront of the hotel but need to walk a bit which I find it’s too much work to drag a luggages for finding hotels. 服务:absolutely amazing! Room service is running 24 hr and tub and shower is super nice! View is also good 设施:new very good 卫生:clean and very good I would definitely recommend my friends stay here if they travel to Chongqing. We love this city! So much to see and you can definitely trust the hotel pictures here. I will just share the city vibe pictures
Jawapan daripada Pihak Penginapan: 尊敬的客人,您好!感謝您入住重慶凱賓斯基酒店,並留下您的寶貴點評。很榮幸我們酒店得到了您的肯定,重慶凱賓斯基酒店將竭誠為您提供舒適便利的入住體驗,百年傳承的精緻服務及經典歐式奢華享受。熱切期待您的再次惠顧!
Guest User
Deluxe King Room
Daftar masuk pada Feb 2025
Family
3 ulasan
10/10
Outstanding
Disiarkan pada 1 Apr 2025
Thank you to Cora for giving us the chongqing map, fast check in.and for, mr Paul who help our baggage while I held my sleeping child when we check out today. Thank you ms Wendy to find us deliberation statue and give my child sweet gift. Breakfast is lovely and location is good. Baby COT also available. Superb will be back if we travel to CQ.
Jawapan daripada Pihak Penginapan: Dear guest, thank you so much for choosing Kempinski Hotel Chongqing and leaving your valuable review. We are very glad that you are satisfied with our hotel. Kempinski Hotel Chongqing will spare no effort to ensure you efficient, convenient and quintessential service continuously by the oldest European Luxury hotel operation. We are looking forward to serving you next time!
Anonymous User
Deluxe King Room
Daftar masuk pada Jan 2025
Couple
8 ulasan
8.0/10
Very Good
Disiarkan pada 5 Feb 2025
Good Hotel, near Metrostation. Restaurants and Supermarkets are nearby
Jawapan daripada Pihak Penginapan: Dear guest, thank you so much for choosing Kempinski Hotel Chongqing and leaving your valuable review. We are very glad that you are satisfied with our hotel. Kempinski Hotel Chongqing will spare no effort to ensure you efficient, convenient and quintessential service continuously by the oldest European Luxury hotel operation. We are looking forward to serving you next time!
Camarillo
Deluxe Twin Room
Daftar masuk pada Mei 2025
Family
1 ulasan
6.5/10
Disiarkan pada 16 Jun 2025
Old installations, for example there are no type A or C plugs or you have to pick up your food orders on the ground floor, other hotels have service to your door. The WiFi connection not so good. Staff and food really TOP
Jawapan daripada Pihak Penginapan: Dear guest, hello! Thank you very much for staying at Chongqing Kempinski Hotel and leaving your valuable comments. We are very sorry that we failed to provide you with a satisfactory stay experience! We have fed back the problem you mentioned to the relevant departments. The hotel management attaches great importance to it. For the problem of old facilities, we will strengthen the inspection and maintenance of equipment and supplies. For the problem of poor WIFI signal, we will strengthen the detection of network signals and maintain network stability. We will continue to work hard to improve ourselves to gain your recognition. I hope you can see our progress next time you stay! Chongqing Kempinski Hotel will wholeheartedly provide you with a comfortable and convenient stay experience, exquisite service inherited for a century and classic European luxury enjoyment. We look forward to your patronage again!
BOM PI PI
Deluxe King Room
Daftar masuk pada Okt 2024
Family
29 ulasan
9.0/10
Great
Disiarkan pada 24 Nov 2024
Was staying at the hotel in May this year but this time round the original 2 rooms that was assigned I am very disappointed that the Aircon was not working well. First time, they said that due to winter and it's all central system controlled so it's like this. They tried to solve the issue by bringing a cooler.. tried and it's totally no use at all. I compared the 2 rooms and my parents room was much warmer than mine so I had no choice but to go down and inform them about it. They did an excellent recovery by changing another room for my parents and they offered a suite for them. The room this time round is very cooling.. much cooler than mine but it's ok mine is still alright. I hope they will look into proper maintenance of the hotel.
Jawapan daripada Pihak Penginapan: Thank you for sharing your experience. We apologize for the inconvenience caused by the malfunctioning air conditioning in the initial rooms. We are glad to hear that our team was able to provide a satisfactory solution by changing your parents' room to a suite and ensuring a cooler environment.We understand your concern about proper maintenance of the hotel. Rest assured, we take your feedback seriously and will look into improving our maintenance procedures to ensure a comfortable stay for all our guests.We hope to have the opportunity to welcome you back again in the future and provide you with an even better experience.
VivianWoo
Deluxe Twin Room
Daftar masuk pada Okt 2024
Business traveler
8 ulasan
8.5/10
Very Good
Disiarkan pada 15 Jan 2025
Our group total 19 stay hotel for 2 nights, everything was smooth and pleasant. Just the bed mattress too soft, after asked the front desk only know can request take out the topper. Nov start for winter weather While everything was well-maintained, some areas have started to show their age, and a touch of modern updates could really elevate the experience.
Jawapan daripada Pihak Penginapan: Dear guest, thank you very much for choosing our hotel and sharing your stay experience! I'm really happy to hear that you and your team had a smooth and enjoyable evening.I am very worried about the trouble caused to you by the previous software. The front desk can provide the previous solution, but should proactively inform you when you check in. Regarding the obvious signs of age in the hotel facilities, we have received your suggestions. We are planning to modernize and update in winter. We will gradually optimize everything from decoration to facilities, and are committed to creating a better environment for every guest.If you come again and witness our changes, I believe we will bring you a more perfect experience next time!
Anonymous User
Superior Deluxe Twin Room
Daftar masuk pada Okt 2024
Couple
21 ulasan
6.0/10
Disiarkan pada 21 Jan 2025
-Reception and breakfast service staff not warm. -Walkway from metro station, hotel corridor and room lighting not bright enough. -Pillows are too soft for our liking. -Shower room wall tiles need deep cleaning. -TV not working well. Hotel technician was called in. -Breakfast items are varied.
Jawapan daripada Pihak Penginapan: Dear Guest, Hello! Thank you for staying at Chongqing Kempinski Hotel and leaving your valuable review. At the same time, we are very sorry for not being able to provide you with a satisfactory experience! We have mentioned the problem you feedback to the relevant departments, the hotel management attaches great importance to the pillow soft to bring you trouble, we are deeply sorry, we have a pillow menu, you can make a choice. At the same time we will also strengthen staff training, enhance service awareness, so that every guest can feel the warm and thoughtful service. Now we are also focusing on updating the hotel's facilities and equipment, and strengthening the cleanliness of the rooms and increasing the frequency of room inspections. We will continue to work hard to improve ourselves to get your approval, and hope that you can see our progress next time you stay with us! Kempinski Hotel Chongqing will provide you with a comfortable and convenient stay, a hundred years of inheritance of exquisite service and classic European luxury enjoyment. We look forward to welcoming you again!
Guest User
Deluxe Twin Room
Daftar masuk pada Mac 2025
Traveling with friends
6 ulasan
9.5/10
Amazing
Disiarkan pada 20 Apr 2025
Had an enjoyable stay! Jerry from the reception area and Helen from Elemens restaurant provided really good services, although we arrived late and hungry! There is a Lawsons convenience store across the street.
Jawapan daripada Pihak Penginapan: Dear guest, thank you so much for choosing Kempinski Hotel Chongqing and leaving your valuable review. We are very glad that you are satisfied with our hotel. Kempinski Hotel Chongqing will spare no effort to ensure you efficient, convenient and quintessential service continuously by the oldest European Luxury hotel operation. We are looking forward to serving you next time!
Nan Xiang Wang
Deluxe Twin Room
Daftar masuk pada Dis 2024
Family
15 ulasan
9.0/10
Great
Disiarkan pada 7 Mac 2025
Everything is good and the breakfast is worth the price. The only thing is that the facilities are quite old already.
Jawapan daripada Pihak Penginapan: Dear guest, thank you so much for choosing Kempinski Hotel Chongqing and leaving your valuable review. We are very glad that you are satisfied with our hotel. Kempinski Hotel Chongqing will spare no effort to ensure you efficient, convenient and quintessential service continuously by the oldest European Luxury hotel operation. We are looking forward to serving you next time!
Stefano
Deluxe King Room
Daftar masuk pada Mac 2025
Business traveler
12 ulasan
6.5/10
Disiarkan pada 13 Jun 2025
An old hotel, the closest to the area of MixC mall
Jawapan daripada Pihak Penginapan: Thank you for your stay at Kempinski Hotel Chongqing! Very sorry for not being able to provide you with a satisfactory stay experience ! We have reported the problem you mentioned to the relevant departments, and the hotel management attaches great importance to it. We will enhance housekeeping efforts and strengthen staff training. Hoping you can enjoy a better experience at our hotel next time! We are looking forward to serving you next time!
Guest User
Deluxe Twin Room
Daftar masuk pada Sep 2024
Couple
1 ulasan
9.0/10
Great
Disiarkan pada 29 Okt 2024
Overall it was a good experience staying at the Kempinski Chongqing.
Jawapan daripada Pihak Penginapan: Dear guest, thank you so much for choosing Kempinski Hotel Chongqing and leaving your valuable review. We are very glad that you are satisfied with our hotel. Kempinski Hotel Chongqing will spare no effort to ensure you efficient, convenient and quintessential service continuously by the oldest European Luxury hotel operation. We are looking forward to serving you next time!
Lau Shao Pheng Grace
Deluxe King Room
Daftar masuk pada Apr 2024
Business traveler
1 ulasan
10/10
Outstanding
Disiarkan pada 21 Jun 2024
Had a brief but great stay at the hotel. Leo‘s excellent service at reception was appreciated, making check-in seamless and hospitality exceptional. The room had really nice views, thank you.
Jawapan daripada Pihak Penginapan: Dear guest, hello! Thank you for staying at Kempinski Hotel Chongqing and leaving your comments. We are honored that our hotel has been recognized by you. Kempinski Hotel Chongqing will be happy to provide you with a comfortable and convenient stay experience, exquisite service and classic European luxury. Looking forward to your patronage again!
Gunawan Yosua
Deluxe King Room
Daftar masuk pada Nov 2024
Family
1 ulasan
9.0/10
Great
Disiarkan pada 26 Dis 2024
Bed is so old, we cannot sleep well
Jawapan daripada Pihak Penginapan: Dear guest, hello! Thank you very much for staying at Chongqing Kempinski Hotel and leaving your valuable comments. We are very sorry that we failed to provide you with a satisfactory stay experience! We have fed back the problem you mentioned to the relevant departments. The hotel management attaches great importance to it and will strengthen the inspection and maintenance of equipment and supplies. We will continue to work hard to improve ourselves to gain your recognition. I hope you can see our progress next time you stay! Chongqing Kempinski Hotel will wholeheartedly provide you with a comfortable and convenient stay experience, exquisite service inherited for a century and classic European luxury enjoyment. We look forward to your patronage again!
Anonymous User
Deluxe King Room
Daftar masuk pada Jun 2023
Other
1 ulasan
10/10
Outstanding
Disiarkan pada 16 Jul 2023
nice stay experience! Thx for kind service provided by Elsa and Bobby who readily meet all of our requirements, including special preferences of the room and left luggage
Jawapan daripada Pihak Penginapan: Dear guest, thank you so much for choosing Kempinski Hotel Chongqing and leaving your valuable review. We are very glad that you are satisfied with our hotel. Kempinski Hotel Chongqing will spare no effort to ensure you efficient, convenient and quintessential service continuously by the oldest European Luxury hotel operation. We are looking forward to serving you next time!
Stephen
Superior Deluxe Twin Room
Daftar masuk pada Okt 2023
Couple
8 ulasan
8.5/10
Very Good
Disiarkan pada 18 Nov 2023
After staying in Wanda, service felt spotty. No one in attendance at the main door when we arrived. Had to drag our luggage to the registration. No USB port in the room to charge cell phone. When I inquired about an adapter, was told they don’t provide and have to use commercial charger and that there is a charge. Finally got an adapter from the front desk, apparently, a poorly trained service attendant. Won’t stay in a Kempinski again.
Jawapan daripada Pihak Penginapan: Dear guest, thank you for your stay at Kempinski Hotel Chongqing firstly. We are so sorry to hear about your experience in our hotel. We will enhance the training for our staffs to improve the service, guarantee all the guests can have a good timing during their stay. We hope you will come again to see our improvement in future, we are looking forward to serving you next time!