Qiandao Lake Novotel

The hotel looks very good and new . The hotel staff is very friendly and helpful. The location of the hotel is perfect close to shops , restaurants and lake .

Great stay at a clean, friendly hotel, excellent soft play for kids. Nice buffet breakfast. Highly recommended!

We stayed there in November 2023 and got an upgrade with a nice tub in the room. thank you. It was very nice. The only thing which was special for this room, was that the door to the balcony was not closed tight so cold air cold come in. The breakfast had an good amount of different food and was good. The staff was very nice also the did not speak English, but thats no problem.

Family with mouth to Qiandao Lake travel, play three days to find the Novotel hotel Qiandao Lake, choose this hotel is not wrong, very beautiful swimming pool, and children's playground free play, children play, if not to go back to school are not willing to check out. I will come again next time, thanks to the warm service of the front desk and the beautiful sisters in the room. lt feels like home.

It is a merely 3 years old hotel but everything looks pretty worn. The swimming pool is nice but not as nice as on photos. The kids indoor playground is nice for kids under 5. But for the rest, it is not really worth the 5 star. The room design is rather weird. We booked a superior family room with 1 queen bed and 1 single. The size is okay with a balcony. But there is only 1 chair on the balcony. The toilet is facing the bed directly and the shower as well. There is no any privacy for the guests sharing the room. Even with your own child, you deserve some privacy I suppose. The wash table is right next to the bed which is also weird. The overall design is not well thought to my opinion. The breakfast hall is huge but the quality of the food is disappointing (not the worst but definitely not best for a 5 star). The lady standing in front of the breakfast hall for welcoming the guests is always grumpy. The price is too high for what you get in general. But anyway, the island is way too pricy for what it can offer. Will not return any time soon. And the toilet in our room stinks a little.

Beautiful rooms. The breakfast is sumptuous and there's a lot to choose from. The staff there are friendly and helpful. 特別謝謝微小姐的招待！

Good hotel in good location.

圖一是歡迎水果，我拿到後真的笑了，有點看不起人的感覺，圖二是第二天打掃後的洗漱環境，簡直無語，酒店第一天入住為了讓我去靠路的房間一直套路我説升級了湖景房，其實就是靠着大路離開胡300米以上的3樓房間，我堅定拒絕，還繼續反覆套路，第二天中午我在忙時，酒店連續打了5個電話給我，掛了再打，還是為了套路我去接受他們的所謂升級大路邊3樓房，我堅定拒絕，簡直無語，應該是衹培訓了銷售套路沒有培訓服務，是我住過服務最差的諾富特品牌，甚至不如同集團下的全季，泳池工作人員穿着拖鞋在泳池中泡腳10分鐘也沒有人阻止，工作人員客房走道里八卦家常便飯，真的奉勸各位慎重考慮

這次入住很滿意，感覺是服務標準和建設是向喜來登和希爾頓看起的標準，酒店又比較新，所以入住體驗很好。自動給升了房以後能看到湖景。酒店泳池也非常乾淨。管家雅婷非常貼心，問了到達時間後提前給房間開好了空調，簡直救了大命，還贈送了千島湖啤酒，真的是讓這次旅行的體驗感拉滿 是下次還想去住的酒店了