Hotel Cikole dengan Kolam Renang

The last time I stayed here was 2 1/2 years ago and had mixed feelings. Now I wanted to give the hotel a second chance. The booking was not easy calling the hotel several times without getting someone on the line. I booked for 9 x nights and arrived at 1930 in the evening. The check in took more then one hour and was done by Sani. Several times he ask me to step aside so he could help other guest. I got one room key that was expired the next day ( I had a booking for 9 x nights ) At check in as asked for extra hangers …the next day twice ! Only the 3’th day the hangers arrived. I asked 4-5 times for a small table in the room ….next to the chair so I don’t have to sit in bed while drinken coffee of eating. It never came On the second day I delivered some laundry…one pink / white polo shirt , it came back later that night with a back stain probably from the iron. I brought it down to FO and they told me that they will wash it again. Next day I asked for the shift ( you have to ASK everyone….no one comes to you ) lady at FO called housekeeping and she told me that they will come to the room 30 Min later a men came to my room “ can I help you “ he asked ??? I asked “ where is my shift “ ? Oh I don’t know anything ….was his answer Next day my shirt came and tie stains where gone. But I decided to leave right away A tip for the hotel manager…..work on communication !!! At check out they wanted to charge me the full amount for the laundry! Never ever again !

Stayed at this hotel on 25-26 March 2022 with my extended family. Stayed in the smallest room (Standard room) with 16m2 of space. But the architect/designer did a good job; while the room was indeed small, it was not as cramped as I thought it'd be. I once stayed in hotel with a slighty larger room (18m2 - Ibis TSM, Bandung), and I thought Ibis was more cramped. My room was located on the fifth floor (facing the swimming pool) and it was clean, brightly lit, and has a small balcony. Soundproofing in the room was OK, and the bed & pillows are comfortable. Good TV, with plenty of channels to choose from & in near-HD quality. The bathroom has raindrop shower + regular shower, and features a foldable chair so you could sit while taking a shower. Never seen this before, and it was a nice feature. Good water pressure and hot water. Too bad the hotel doesn't offer free breakfast, but not to worry. There are plenty of restaurants or snacks available in and around the hotel. You can also order room service. Hotel staff is very polite and helpful; everywhere I went they greeted me & my family and helped me when taking the elevators. The swimming pool is nice too, even though it's kinda small. I noticed there are some kind of underwater cable near the lamp in the pool (really hope it's not a live wire). There are clothing stores for men + women + kids on the 2nd floor. Pros: - Highly competitive rate - Courteous, attentive staff - Modern hotel & good, strategic location - Clean, bright & nicely equipped room - Good TV channels selection - Plenty of stalls selling snacks & restaurants in & around the hotel to choose from Cons: - Smallish room (16m2) - Parking space is very limited (especially during weekend/public holidays) - No breakfast Overall, considering the highly competitive rate & courteous & helpful staff, I'd highly recommend this hotel.

The place is old and the family room we stayed really need a major renovation and a new air conditioner (the smell of old AC really bothers me). The lighting is also poor making the feeling staying here a bit creepy. The staff is nice and friendly but overall stay is not enjoyable in the room whe stayed. Sorry.

Excellent service especially by Nadia, the front officer. Super clean and great location. In city centre, hence food is easily available. Complimentary tea n biscuits are just great. Good spread of breakfast.