Hotel berhampiran City Gear, Cincinnati

Kami mempunyai rakan sekerja yang mesra bilik bersih. Bilik dilengkapi dengan segala-galanya dan berjalan kaki ke pusat bandar

We stayed for 2 nights during the week, and it was clean and in generally good condition. Staff was friendly and parking was right next door and reasonable at $15/day. My only real complaint is the noise. We were located on the second floor along W. McMillan St. and it was busy and loud all night, cars, revving trucks shouting, etc. Should’ve asked to be moved after the first night but didn’t want the hassle of packing up and trading rooms. Ask for a room off this side street if you can.

I was going to chalk up my experience as an isolated incident and let it fade away. That was until I received a phone call last evening around midnight! A rep. from Trip calling me asking about for my input concerning my stay at this hotel. I relayed to her that I had called Trip.com a couple of months ago right after a friend and I rented a room. We rented a room around 5pm or so. I had expressed that the power in our room - the TV, Lamps, Microwave, Frig., did not work. We put a complaint into the front desk around 6pm. Issue was not resolved until later on, around 10pm approx. About an hour after that is bedtime so 95% of watching TV, microwaving, etc, was wiped out. When I put the call into Trip,.com a couple of months ago, I received no follow up, until last night. Last night the caller wanted feedback about my room. I went over everything that had occurred. She also wanted input on how they could improve. I said, it's very simple, just focus on basic customer etiquette and satisfaction. At no point has any type of recognition been expressed concerning my loss of enjoyment of here said hotel stay. Customer service/satisfaction is becoming non-existent .

Overall, it is a good hotel. One thing they can do better is to out a sign on their EV charging station parking to be reserved for EV only. A lot of the time there were non-EV parked there blocking the charging station.

Had a great stay. The place has great staff. One standout is Robin in the breakfast area! What a kind, Friendly and overall happy person to deal with. Breakfast closes at 10am which means in vast majority of hotels I stay in that the food stops being stocked like 9:15am and they actually start cleaning at 9:30 so at 10am they are done. Not here !!! Robin was walking around at 9:59am asking people if they needed anything else before heheh started cleaning up. She even refilled items people asked for at 9:55am! And there was no rush. Saw a mom with 3 kids trying to assemble breakfast and Robin went out of her way to help her. Can’t say enough about how great that service was. Her manager stopped by at the end and he was as friendly as she was. Great team

We stayed at this hotel several times in the past and had a great experience however, this time was not at all! Prior to our arrival I asked the front desk to put some roses in our room since it was our anniversary which they did for me. When we arrived I was surprised to find that that the hotel was under renovations since I was not advised of that when booking the room. the parking was horrible, the front desk/lobby was dirty and there was one elevator working so, it took us 15 minutes just to get to our room. Don't count on breakfast either. We did get lucky and our room was renovated and nice. It was loud due to the renovations. the noise started fairly early in the morning which sucked because, we were there to relax. Despite all of that when we checked out and were heading towards home my wife realized that she left her earrings on the nightstand. I called the hotel and explained that she left her earrings could you please go tot the room and get them. The front desk clerk responded by saying that they were not allowed to go into the rooms. Now we all know that's not true because they went into my room to put the flowers on the table. They directed me to a website to fill out a lost and found report....I mean I didn't leave a sock there it was a $500.00 set of earrings. Anyway, filled out the report and a couple of days later I received an email stating that no items were found. I called the manager and left several messages. Didn't get a call back. I finally got lucky and caught him there and I explained to him what happened. He stated that he would look into the issue and call me back...never did. i called Choice Hotels and filed three complaints and still have not gotten a call back. So, today I called Newport Police Department and filed a theft report. This hotel is not worth the $420.00 I spent for two nights and please don't leave anything at the hotel because, they will tell you it's not there.