Hotel berhampiran URBAN EDEN LIMITED, Cincinnati

Penginapan yang hebat secara keseluruhan. Tempah untuk ulang tahun staycation. Bar atas bumbung ditutup untuk sepanjang musim yang mengecewakan memandangkan itulah sebab utama kami memilih hotel ini. Anehnya tekanan pancuran itu benar-benar menyakitkan. Walau bagaimanapun, perkhidmatan dan kakitangan adalah hebat dan mesra!

We stayed for 2 nights during the week, and it was clean and in generally good condition. Staff was friendly and parking was right next door and reasonable at $15/day. My only real complaint is the noise. We were located on the second floor along W. McMillan St. and it was busy and loud all night, cars, revving trucks shouting, etc. Should’ve asked to be moved after the first night but didn’t want the hassle of packing up and trading rooms. Ask for a room off this side street if you can.

We stayed at this hotel several times in the past and had a great experience however, this time was not at all! Prior to our arrival I asked the front desk to put some roses in our room since it was our anniversary which they did for me. When we arrived I was surprised to find that that the hotel was under renovations since I was not advised of that when booking the room. the parking was horrible, the front desk/lobby was dirty and there was one elevator working so, it took us 15 minutes just to get to our room. Don't count on breakfast either. We did get lucky and our room was renovated and nice. It was loud due to the renovations. the noise started fairly early in the morning which sucked because, we were there to relax. Despite all of that when we checked out and were heading towards home my wife realized that she left her earrings on the nightstand. I called the hotel and explained that she left her earrings could you please go tot the room and get them. The front desk clerk responded by saying that they were not allowed to go into the rooms. Now we all know that's not true because they went into my room to put the flowers on the table. They directed me to a website to fill out a lost and found report....I mean I didn't leave a sock there it was a $500.00 set of earrings. Anyway, filled out the report and a couple of days later I received an email stating that no items were found. I called the manager and left several messages. Didn't get a call back. I finally got lucky and caught him there and I explained to him what happened. He stated that he would look into the issue and call me back...never did. i called Choice Hotels and filed three complaints and still have not gotten a call back. So, today I called Newport Police Department and filed a theft report. This hotel is not worth the $420.00 I spent for two nights and please don't leave anything at the hotel because, they will tell you it's not there.

My daughter and I took this room because we were in town for a Garth Brooks concert. We arrived at 4:00 p.m. and only dropped our duffle bag in the room. The Garth Brooks concert had a rain delay, and we had sat on the Paul Brown Stadium field from 6:00 - 8:00 p.m. when they evacuated us to the concourse for the next hour. We decided to leave the concert venue. When we arrived back to the hotel, the Assistant Manager told us all he could do was credit us 20% + the $50 gift card which we never received upon check-in anyway. He suggested we wait until Monday to call the General Manager because they could resell the room, and the assistant manager could give us full credit. Today, I called the General Manager because he of course never called me. He told me no when I requested a refund and that he would only refund the $50. The room was $525.50, and we never used the room. The assistant manager even confirmed we had not touched anything in the room. I guess I should have went for the first offer with the Assistant manager. At least it would have been $150 refund. I would understand having to pay except for the fact that the entire city was sold out, and they gave the room to someone else. WRONG!

Overall, it is a good hotel. One thing they can do better is to out a sign on their EV charging station parking to be reserved for EV only. A lot of the time there were non-EV parked there blocking the charging station.

Very vibrant hotel! Much lobby, Coppin bar area, activities with weddings and proms. Our room was spacious, well appointed with contemporary updates which added to comfortable living. Highly recommend for any visit to Cincinnati/Northern Kentucky area. Convenient parking, easy access to hotel. Will make this our “go to” when visiting family and friends in the area.

Bed and pillows were AWFUL!