Dreadful stay here:
The guests above us sounded like they were literally slamming things/jumping on the floor all night - we called the front desk, and there was no change. 30 minutes later, we called again and the attendant said the room had a child and we “should stop worrying about it.” I asked them to go speak to the room in person, and she refused. Complained in person to a new attendant the next morning, they said the family was checking out - surprise, they weren’t! We endured another night of loud banging with no help from the front desk. THEN, someone pulled fire alarm, requiring everyone evacuate the building. I asked the attendant what happened, she wouldn’t even make eye contact or answer.
Upon checking out, I pointed to the sign in the lobby saying that they would credit your stay if you were unhappy - another big surprise, they refused!
So, if you value a peaceful stay and a good night’s sleep, GO SOMEWHERE ELSE!
Terjemah