Tam Vacanze B&B

upon arriving at the hotel at 11:30 PM, I was shocked to find that there was no staff available to open the door. Instead, a sign indicated that the staff was out, along with a phone number to call. Despite multiple attempts, nobody answered the phone, leaving me stranded outside the hotel. As a result, I had no choice but to book an alternative hotel for the night. This unexpected inconvenience not only caused considerable stress but also led to additional expenses that were not part of my initial travel plans, i contacted ******* asking for refund, but ******* told me that the manager refused to refune my money.

Beautifully decorated house with all the comforts that makes you feel as if you are at home. Great location near the airport and for a day trip to Palermo

The room we stayed in was nice enough. Some furnishings were older looking but bathroom was recently done and more modern. What was the problem was our check-in. Arrived to find front door locked. I tried to text, email and called at least 4 different numbers until someone finally answered. Waited 10 minutes for someone to arrive and check us in. Since we were from the U.S. it was lucky I had internet and phone service. Many travelers do not. If I didn’t I’m not sure what would have happened. The gentleman who checked us in did recommend a nice pizza place within a 3 minute walk. It was delicious. We also hired him to drive us to the airport in the morning. He was punctual and a good driver!

I enjoyed my stay. It was nice to walk around the neighborhood. I enjoyed sitting outside on the roof patio, very beautiful. It was nice having the shuttle available to get to the airport for a very early flight. The driver was there on time and was very helpful. The shuttle is much cheaper than taking a taxi. Friendly staff.

Nino was a wonderful host. He offered travel to/from airport, made reservations for us.

We didnt stay long but the property was clean, quaint and comfortable. We hope to return for a longer stay.

NINO, the owner/proprietor is the BEST! He picked us up from the airport, and took us back at 4:44 AM! to catch our early flight. He's a great ambassador of Palermo and, according to his joyful self, the King of the Beach

We arrived at 12:30pm for check in. The front door was locked and there were no instructions on how to access the lobby. We rang the bell and knocked for about 10 minutes. No one came. We waited on the narrow street with our luggage until another guest walked out and opened the door for us. We walked into the empty lobby and looked at an empty welcome desk. We finally found a business card on the desk. We called the numbers. The first was disconnected. The 2nd was answered by a gentleman who shared he'd be over shortly. 15 minutes later, he arrived and asked us to pay before entering our rooms (They charged an extra 10 euro above what our initial reservation was for 'fees.') We booked two rooms for adults and kids. The room in the main bulding was spectacular. Exactly like the website pictures and what we expected. The other room was actually an adjacent facility and was nothing like the pictures. The AC downstairs did not work making the rooms unusable. We called and told it'd be fixed. It was not. The beds in the master were a twin and a child's princess bed (see pic). There was debris, ants, broken glass, random nails, broken shower spigot, trash in the appliances. The shower had very little water pressure. The front door had to be wrestled open There was a bag of used shoes in the master bedroom. The kids room had no AC. When we asked about other options, we were told this was all they had. We had sent messages via website and called ahead of time to arrange a shuttle. When we arrived, we were told that they'd have to take us in two trips or get another car. They also requested to be paid 80 euros in cash separate from the hotel bill. During our stay, we did not see anyone working the lobby. We had to call multiple numbers to find someone to help. These and various other negative elements made us feel unwelcomed. Moreover, we felt deceived as the pictures on the website only showed the beautiful rooms, not the room we were given (see attached pictures.)

We arrived at 12:30pm for check in. The front door was locked and there were no instructions on how to access the lobby. We rang the bell and knocked for about 10 minutes. No one came. We waited on the narrow street with our luggage until another guest walked out and opened the door for us. We walked into the empty lobby and looked at an empty welcome desk. We finally found a business card on the desk. We called the numbers. The first was disconnected. The 2nd was answered by a gentleman who shared he'd be over shortly. 15 minutes later, he arrived and asked us to pay before entering our rooms (They charged an extra 10 euro above what our initial reservation was for 'fees.') We booked two rooms for adults and kids. The room in the main bulding was spectacular. Exactly like the website pictures and what we expected. The other room was actually an adjacent facility and was nothing like the pictures. The AC downstairs did not work making the rooms unusable. We called and told it'd be fixed. It was not. The beds in the master were a twin and a child's princess bed (see pic). There was debris, ants, broken glass, random nails, broken shower spigot, trash in the appliances. The shower had very little water pressure. The front door had to be wrestled open There was a bag of used shoes in the master bedroom. The kids room had no AC. When we asked about other options, we were told this was all they had.