Hotel berhampiran Brockholes, City Of Preston

We have just had a great stay at the St Andrews House Hotel. The room was clean and comfy, the breakfast was freshly cooked and the staff very friendly and helpful. Would thoroughly recommend this hotel to anyone wanting to stay in the Preston area .

When we arrived the barrier was down. We had to do that awkward thing of move the car over as far as you can and then stretch to reach the button to contact staff. Unfortunately the staff member who answered the gate intercom was a little hard to understand and she cut us off rather abruptly with the gate still remaining down. We pressed again and the gate allowed access. We checked in and I advised that I had already paid online via paypal. The staff advised that any payment was not an actual payment rather a hold - I would still need to pay again. If you use paypal you will know it takes several days to show on your account so I could neither prove nor disprove their claims. We got to our room and were pleased to be in an annexe as there was a wedding going on. Nice room size etc kettle, coffee machine, mugs, tea and biscuits. I checked in the bathroom for glasses and there were none available - I would assume that a hotel charging over £100 per night would at least supply plastic cups or proper glasses to drink water from. There was plenty of storage available and a decent hairdryer. The shower was nice - however the glass door was not long enough to prevent significant amounts of water hitting the floor - the bath mat was sodden. The shower tray and grout work as well as an area near the radiator had mould/blackening to it. There was also a random hole in the ceiling - possibly an old leak? The food was great although it took a while to arrive. I did ask for mild peppercorn sauce and no mushrooms - my food arrived with mushrooms and no peppercorn sauce. We left the restaurant believing that the meal would be added to the room - a member of staff followed us out advised that many people may have sat at the table and they needed a room number (this was given when we arrived at the restaurant) and could we pay now?!; perhaps they need a better booking/checking system in place? We then went through to the bar there were several tables which had been left with glasses on them. They were only removed when we sat at one of these tables, the table remained unwiped. The two staff on didn't come over to see if we wanted more drinks and didn't interact with other people who were hovering also intending to purchase drinks. I eventually took my chair and sat in front of the bar waiting for the staff to return from a patrol; neither asked if they could help so I shouted over. I believe this is indicative more of a lack of training in customer service than rudeness. Children from the wedding were becoming a nuisance by this point and were pretty much unchallenged by staff. They were running in and out, up and down stairs taking milk from the fridges and leaving plastic rings on the floor. They made enough noise to be heard on at least the first floor as the fire doors were help open by magnets. In our room we hoped for peace and quiet only to be left disappointed by music echoing over from the wedding - this finished just before midnight. The bed was comfortable and we slept well. The gym was lovely and quiet at 8am although the sauna hadn't quite heated up when we headed in there around 8.40ish. Breakfast was mostly tasty - the black pudding lacked any flavour - the scrambled eggs and hash browns were great. The tea was the wrong colour and tasted like very cheap teabags. There were bits of chips on the floor from the food service the night before.

Phil's hospitality and laid back friendliness was outstanding. Great take away breakfast when I asked for it. Room comfortable clean and well presented, and great value for money. He is open to feedback on ways to improve the hotel and focused on making it a relaxed welcoming place.

Beds comfy. Leisure facilities very good. Reception staff rude. Very frustrating check in. We had a large van couldn’t exit or enter & had to keep walking to reception for them to open the gate as they don’t answer the landline. Food was very good.

My friend and I have just returned from celebrating a special birthday at Northcote. It was a terrific experience from the moment we arrived when we were greeted on the terrace by the friendly team. We lunched on the terrace with a light snack and the best chips we have ever had. Our room was delightful with every attention to detail paid in sophisticated style. Comfortable beds and lovely linens. Lots of appreciated touches to create a comfortable stay. The five course gourmet dinner with a new summer menu created very recently was sublime. From the 'snacks' to dessert, every course grew in intensity, ingenuity and flavour. It was truly wonderful. Among the special touches for my friends birthday, a card and a glass of complimentary champagne. It is these gestures that add that extra delight to an altogether memorable occasion. Finally the jewel in the crown, the team who work so hard with ever present hospitality that are a credit and the epitome of Northcote. Return visit definitely on the cards.

Bilik tidak siap apabila kami tiba selepas waktu daftar masuk. Selepas 15 minit diberi satu bilik ketika sedang dibersihkan dan selepas 45 minit lagi bilik yang lain diberikan. Lebih-lebih lagi kad kemasukan tidak berfungsi untuk bilik lain, terpaksa turun ke kaunter penerimaan untuk membetulkan kad dan membuat semula pengaktifan. Kecewa selepas memandu jauh hampir 4 jam untuk mendapati bilik tidak siap.