Temukan Penginapan Anda di East Perth

Avoid unless you’re an insomniac. On a map and via street view this hotel looks well positioned, a few hundred meters from the Perth Mint. But in fact it’s not in the best part of town. During a seven night stay , each and every night had various strange street encounters. Mostly loud drug or alcohol induced aggressive shouting matches right outside the hotel. On one night we did not have to wait until darkness to arrive to witness these events, directly at the entrance of the lobby. Whilst none of this is the fault of the hotel there was no evidence of night time security or even advice from the hotel about the possibility of encountering these events. Hopefully the management are lobbying the local police and authorities to help with these issues. Whilst these matters were outside the control of the hotel , the loutish behaviour in the inner courtyard on the Friday evening at 7:30 should have been taken care of by the hotel. Large groups seem to be the forte of the hotel and when they all have a balcony facing each other it’s a nightmare. Then the room , tired and in need a refresh. Positive’s :- our room was made up every other day despite being told that there was no cleaning provided. The car park is secure and brightly lit. The price did not , in my opinion, match the location or the state of the rooms

Arrival went almost smoothly, rooms weren’t ready and were still being cleaned on arrival, no biggie we were informed they were under staffed that day which was understandable and we didn’t mind at all waiting but then the problems didn’t stop….lifts broke down minutes after checking in, not managements fault but the lack of building knowledge or how to get to our rooms via stairs was disappointing, only when my partner explained about the fire escape doors being exit only for the 5th time was a key finally sourced to give access to our floors and rooms (with all our valuables and keys in it!), following this we found our friends key card had stopped giving access to our shared apartment room which was quickly sorted…..or so we thought….hallways and rooms had a slight mouldy smell, lamps missing light bulbs, 2 of the 3 aircons just not turning on at all (even after following manuals provided in the back of the guest book and trying multiple different remotes!) all of which we deemed too difficult to even bother bringing up with management due to our previous interaction. After returning from the city late at night we found out or key card had now stopped working and we had no access to our apartment! After calling the after hours mobile only to find its now disconnected we called the land line provided to find the so called ‘night carer’ which turned out to be someone from a neighbouring building with also no knowledge of the apartments! After attempting to give us access to the master key from the lockbox at the front of the building (wrong code no access again surprise, surprise) frustrated and tired we gave in and ended up asking our friends to cut their night short to come back and try their card to let us in. When addressed with reception the following morning about the previous nights debacle we were treated to a blank stare and unapologetic response after fixing the card for us my partner asked the receptionist if this would possibly now cause our friends card to stop working again to which we were told it would and she’d need both cards to be brought down at the same time to be able to give them simultaneous access….*** so they knew only 1 card would have access from the beginning….Huge, Huge lack of management and training. How about instead of being defensive and finding excuses to every review you actually do something and spend a day (or week) training your staff!

Great place to stay, large apartment lots of room

Quiet stay.

Keseluruhan pengalaman yang baik dengan hotel ini Sarapan paginya enak dan menyelerakan dengan pilihan panas dan sejuk Lokasi tidak buruk dengan perhentian bas Red CAT (dan bas bandar lain juga) berdekatan Berhampiran Perth Mint dan juga syarikat kereta sewa Mempunyai tempat letak kenderaan percuma Hotel ini sudah lama tetapi masih diselenggara dengan baik. Bilik-bilik dilengkapi dengan baik Satu-satunya perkara ialah tandas sangat kecil. Dan terdapat pengubahsuaian yang dilakukan pada hari Ahad berhampiran kawasan sarapan - tidak begitu bersih

Excellent views,we had the Swan & Waterfront Park as our room with a view. Very handy to bus stops going either way,and convenience stores close by. Breakfast was great,but we cheated and went to The Hyatt next door for dinner as a treat. Excellent shower,and bed was comfy.

Very comfortable stay at this older but well kept hotel. Perfect location overlooking Swan River, easy walk to riverside & centre. Great service, very helpful staff, good sized rooms, cleaned daily, comfortable beds. Small but usable gym leading to sunny pool area, complimentary laundry. Altogether, great value.

Everything went well and smooth from start till end. If you’re driving, parking will be a little inconvenient as QEP building is small and doesn’t have its own parking lots, thus you have to park at the next building, at a rate of $25/day. Netflix in my TV didn’t work as well. Other than these 2 issues, the overall stay went seamless:)

I'm not going to explain every problem I've experienced, because it's going to be too long and I'm going to be upset. My aim is to warn that this hotel's customer service is very bad: front desk, room service, housekeeping. I was really appalled that a hotel can be so unprepared and not properly train its staff. Ignorant staff that thinks it knows everything, they doesn't understand anything about customer service. As there were many areas with problems, you come to the conclusion that it is no training provide. Someone from customer service called my husband who refused to waste his time with this hotel again. The stay was so horrible, that he doesn't want to waste a second more with such disqualified people. I fully agree with him. In a search for a hotel, if customer service is a point to be considered, look for another hotel.

The location of the Quality hotel ambassador Perth is convenient,at the centre of city,Near to free bus zon (CAT),nearby attraction,lots of shops and restaurants.The room is quite small but clean and air conditioner is ok.Wi-Fi is good and the check in is fast.Breakfast is limited choices but is ok.overall is comfort stay here