Hotel terbaik di Sint-Stevens-Woluwe

Il soggiorno in questo hotel è stato estremamente deludente. All'arrivo, in camera non c'era acqua calda né riscaldamento in bagno. Insieme al gentile receptionist abbiamo visitato circa 8 camere diverse e in nessuna di esse funzionavano contemporaneamente acqua calda e riscaldamento del bagno. Dopo aver richiesto il rimborso dell'importo pagato in contanti, il ”direttore” contattato telefonicamente ha accettato di procedere con un upgrade. La nuova camera é apparsa accettabile, ristrutturata di recente, acqua calda e riscaldamento ok. La mattina dopo ho chiesto un asciugacapelli, impossibile da ottenere (ho dovuto comprarne uno in negozio...). Nonostante richiesta esplicita fatta alla reception, la pulizia in camera è stata fatta male, il bagno veniva regolarmente lasciato sporco.É stata una pessima settimana.

酒店早餐不錯，晚餐一般，不建議，沒有午餐，附近也沒有餐廳，建議在城裡吃完再回來。 關於shuttle bus。下到1層，E區，等shuttle bus，后附時間表。我沒等到，直接打車，10歐出頭，能接受。 附近不好打車，出門有272，上車刷信用卡，272到城裡後轉地鐵，能去很多地方。附近還有471和282，用谷歌地圖看好時間，交通還算方便，就是麻煩點。 倒兩次車能到家樂福等大超市，也能買了東西回酒店自己吃，美滋滋～

So, if you have any allergies best avoid this hotel, they have no care for anyone with allergies. I am a celiac, on my first day we got there we were all informed the restaurant was on a small menu due to staff issues, so there was nothing at all for me on this small menu (I have come to expect this) what I didnt expect was to be totally ignored at breakfast. I took a sign that explained my allergies in the local dialect, I took 3 different cards to avoid any issues. I gave the sign to the receptionist who took me to the breakfast buffet and said there was nothing for me. Come the 2nd day, I did the same as the receptionist was different, he took the sign to the chef who informed him there was nothing they could make me. So at €120 a night for bed and breakfast, I couldn't have any breakfast, 3 nights I stayed and I didnt have a single item of food from the hotel. I asked to speak to a manager who obviously ignored me as she didn't want the hassle. When I got home I emailed the company who own ibis (it was a pain to find an email in the first place) they said it wasn't correct and would email the hotel to investigate the issue. After 2 days I get an email back from the manager of the hotel, the email said there was actually something I could eat bar the ham and cheese her receptionist stated. She also explained there was no cross contamination even though I was watching her staff contaminate all the food she claimed I could have. I emailed back and obviously she couldn't be bothered to reply. I tried to email the initial company who now ignored me and refuse to solve this issue. I have never experienced anything like this before, I had nothing to eat for breakfast and as we were on the spa f1 trip when we all got to the track again there was nothing for me so I ended up loosing alot of weight due to this. At €120 a night its ridiculous to think there was no breakfast for me, its even worse to think the hotel refused to dp anything about it. They have a sign above the buffet that had all the allergies on it but clearly this is just a facade as if you ask the staff they have no clue and just stand there going well you can't have any food, it's a shame. Please bare in mine this hotel is in the middle of an industrial estate and there are no other restaurants or takeaways nearby so if you can't eat at the hotel you have to travel to Brussels to get something. So the hotel its self. As stated the staff are all useless and have no care whatsoever The room was small, cold, dirty and unsuitable. There was no safe, the tv didn't work, the window wouldn't close properly, the room was always cold but they provided massive duvets to counter this. One night at 4am there was some kid in the hall having a shouting match with himself, this wouldn't have been the hotel's issue, but I was the first room on the ground floor next to reception, so when this guy was shouting and waking up the whole hotel, he was 5meter away from the receptionist who didn't do any

The reception knew that we arrived. Wonderful service. The Check Out was super easy. I will come again. Highly recommend the Hotel. Very Close to the Subway as well.

First time I've stayed in a Penta Hotel. Excellent & helpful communication with hotel prior to my stay. Like others I found checking in at the bar very strange and I found the guy at the bar doing this very curt (it was around 11 at night so maybe he had a hard day!). Decor on ground floor very modern, moody and dark - great they had a complimentary water cooler available. Rooms are very small but for one night it was fine - again modern decor and clean. My room could have done with a bit of maintenance however - curtain loose and paint(?) stain on carpet. The strangest thing about the room was how close the hairdryer was to the sink - couldn't really help splashing it when getting washed! Surely this can't be compliant with current safety regulations (see pic). All in all had a great sleep and would use Pentahotels again based on this short 1-night stay.

I was surprised not to have a global lamp button close to the bed that switch off all the lamps at once. (room 303) I had to go to the door, close all the lamp, and return in my bed when all was dark. Very surprised in Marriott ! Normal hotels elswhere and a global switch near the bed.

In my experience hotels such as the Holiday Inn Airport Brussels are few and far between. They were prompt, efficient, had answers to all our questions, and catered to our whims. The lobby/main floor caters to the comforts of their guests with a lounge area, bar area, restaurant area, and an outdoor area. The breakfast and dinner was superb (I had the salmon for dinner). Perhaps an improvement could be made to the three slight level differences in the room as it would be safer for those who are a bit wobbly on their feet.

Location is great, service is very good too. The hotel, despite being quite new, already shows signs of wear and tear. One of the lifts was not working during my stay and I found the soap container in the bathroom on the floor (it had fallen off the wall). A bit of attention to detail and this place will be unbeatable for a quick stop in Brussels. I'd book it again.

Very convenient location and very clean. The staff was very polite and there was a wide variety of food for beeakfast