Hotel terbaik di Itupeva

Fiquei hospedado nesse hotel, para descansar no feriado de Páscoa. Quarto precisando de uma repaginada urgente, pois o banheiro tem vazamento, tampa sem, fixação, chuveiro com orifícios entupidos, resumindo foi péssima a minha experiência. Já ficamos hospedados em outras unidades da rede com manutenção em dia.

Terrible. The kids kitchen was out of order, one would have to go the kitchen and ask for support. The rooms were extremely cold, no heating available. Showers with mildly warm water. I was unable to bathe my toddler. Staff was not prepared to deal with the hotel at full occupancy, during breakfast there was lots of dirty tables with no assistance.

Check in demorado, estava com uma injúria na perna e não tinha elevador. Pedi ajuda para o staff, que me atendeu muito mal. Os quartos, conjugados, são divididos apenas por uma porta o que expõe o hóspede todos os tipos de incomodos. O despertador do hóspede do quarto ao lado despertou as 6h00 da manhã e senti como se o despertador estivesse no meu quarto.

Infraestrutura muito boa do hotel! Café da manhã excelente, quarto limpo e arejado. Mas o atendimento da recepção deixou muito a desejar, atendente mau humorada, não deu nenhuma orientação do hotel e ainda não avisou que apesar de eu ter informado que iríamos com uma criança de 13 anos o valor da reserva estava só para o casal, e a cama extra também não estava montada no quarto, mas isso foi prontamente resolvido pela camareira muito simpática em contrapartida da recepção.

I reverse towards ***********, a room with king bed for a reason to sleep well on my way home. At arrive on check in, I have a friend that came to have a Lunch with me, The front desk told me since I reserve for 1 person other fees apply !!! I decided to eat before anything, I walk to the empty kind old school poor restaurant. I ask for a Bruscheta ( ussualy is crispy toast with chopped tomato, basil, some mozzarella and Exvoo on top, After 34 minutes waiting came a piece of flat bread with 1/2 off cherry tomato and 1/2 little piece off basil warm. My guest order a Salmon with Capers, butter sauce. Horrible, over cooked, too much salt and microwave vegetables, kind warm but cold inside. Back to see if my room is available, the front desk told me, Mr. she needs to pay to go into your room !!! I told the front desk I will just take a time to relax and I pay full price to eat and sleep, since I refuse to stay in my friend house. After he told me, I was embarrassed and I pay other 1/3 off total price to my guest stay less them 2 hours. I was relaxing in the bed when my guest scream very loud !!!!! Is a big dark Roach on the corner off the windows blackout. That is enough for me, I get inside the room 2:10 I left that place was 4:30 because, place like that, should be more Welcome from the begging to the end. Booking in get me a good price, but the Hotel do not deserve my extra 1/3 from a guest and also do not deserve a payment from the poor dish that is not even close from the real dish. Very disappointed, I am traveling for the past 3 weeks around Brazil, This place never will see me again or someone that I preserve the bad experience. By the way, the Roach get Inside the room, because the window was open and my view was from the AC units and poor old roof. I told the front desk and he say, really, I am sorry... They are Portuguese only speak I guess, I speak fluent, but they did not care whats is my issues. 2 hours inside the room and I pay included Booking R$ 420 real Is around $ 75.00 but is Rip off for the Hotel Industry, plus this R$ 420 real cost is not for everyone, maybe a stupid Travel guy like me tired to drive. Never will be back.

O hotel possui boa localização e estacionamento próprio. O atendimento foi bastante cordial e atencioso em todas as áreas (reservas, recepção, restaurante e camareiras). O café da manhã é muito bom, com várias opções de pães, bolos, bebidas e frutas. O quarto não é grande, porém é confortável e com espaço suficiente. O ar condicionado é bom e a TV possui vários canais. O banheiro também possui um bom tamanho e chuveiro e agua quente funcionaram bem. Certamente me hospedarei novamente neste hotel quando voltar a Indaiatuba. Parabéns à toda a equipe!