Hotel terbaik di East Kootenay

很寧靜，温泉十分愜意，看着遠處的雪山頂，童話感十足，附近的風景也很值得去探索，有遇到小灰熊和小鹿，還想再去

We had a miscommunication on our booking. It happens, no big deal. What caused my one star rating was the way in which management dealt with the misunderstanding. The manager approached me and dressed me down as if I was a child. The front desk staff member seemed more interested in escalating the situation than listening to understand. I had to work really hard for the opportunity to speak. Customer service can be a differentiator, particularly if businesses know how to deal with situations when they don't go as planned. Try stating the problem and then just listening. Always ask questions over making accusations and give the benefit of the doubt. It can make the difference between a 5 start review and 1 star. On a positive note, Atelyn, the other front desk clerk was delightful! Janine and the Rocky River Grill was excellent (and the food was delish!).