Temukan Penginapan Anda di Montreal

Three most memorable things about the Ritz: 1. Heated toilet seats! What a wonderful surprise. The toilet was high end and opened and closed automatically, had a built in bidet and a heated toilet seat. 2. Slippers for men and women that were a perfect fit for my husband and I. 3. Wonderful surprise to celebrate our 25th wedding anniversary. Thank you for making it so memorable. We were in the Signature King which was very spacious and clean. Location was perfect and within walking distance to Old Montreal and St. Catherine's. Bed was extremely comfortable. We had an issue with the electricity not working in a couple of outlets and within minutes, someone came up and fixed it. Great service. Robes and bath towels were also nice and fluffy. Loved the blackout curtains too. Breakfast was delicious and it was nice to sit outside and look out at the nicely landscaped gardens. The lounge had delicious drinks and great service. Two minor items that could improve: 1. They have a small glass jar of water by the reception with fruit in it. You need a larger jar or less fruit since it did not taste very well. 2. The doormen never opened the doors for anyone they just stood there.. . very odd. Excellent stay and looking forward to going back there!

Been staying at this hotel for twenty years. I’d estimate this stay as average. The staff was great to deal with once again. They are this property’s #1 asset. I loved the lobby bar & the fact it came with a free drink for every day of my four-day stay. But this hotel is starting to feel outdated since the last time it underwent major renovations was over a decade ago. For one i’d start with updating the bathrooms & either remove the carpeting for flooring or new carpeting. Then the furniture. The internet connection was iffy. Noisy if you’re facing the south side on weekdays due to major construction along nearby Peel street. Another negative is the rate they charge for valet parking. I opted to park my car on my own at a nearby parking garage for over half the price. The biggest beef i have is they continue charging top price to stay there although other similar or better hotels are newer or recently renovated and charge less or similar to stay there. And finally finding out that the pool was closed down for the summer was very disappointing. Had i known about this in advance i would not have stayed here this time around. Especially considering the price they still charge.

大多數酒店要求12點前退房，這裡是一點前退，多了一個小時還挺不錯的。服務親切友好。我不知道怎麼坐車去魁北克城，不知道哪些法餐好吃，前台小哥哥都耐心地給我解答和推薦。

快捷酒店，一般

DON’T STAY AT THIS HOTEL!!!!! I had a horrible experience when I recently stayed there. One of my suitcases was stolen in my hotel room and I didn’t receive any compensations from the hotel. The customer service was absolutely horrible!!! I stayed at Lelux hotel for five days for vacation. One the second day, I left my hotel room at 10:00am, came back at 4:30pm and found out that my room door was slightly open (I double checked that the door was closed when I left in the morning) and one of my suitcases was missing. I also found a guest swipe card (not mine and I don’t know whose card it was) on the floor so someone must go in the room and steal my suitcase between 10:00 am and 4:30pm. I spoke with the hotel manager right away and she said that she would check the cameras and let me know. It took her and her staffs the entire evening and another day to go through all the cameras and the reception staffs told me that they couldn’t see who stolen my suitcase. Really????? The problem is that they only checked the camera for the front entrance, refused to check camera for the second floor where my room was located. I kept telling them that they need to check the camera for the hallway on the second floor. However, they refused to do so. One of the guys who work at the front desk was so rude. I can’t believe that he repeatedly asked me whether I brought the suitcase into my room. Of course I did!!!! I put stuffs in the suitcase in that morning. I can’t believe that he thought that I was lying. The manager is even worse. She didn’t want to take any responsibilities and kept telling me that she would keep going through the cameras and let me know the result. She never called me back. Instead, I had to follow up with her every day. On the third day, I asked her whether she would offer me any compensations. She said that “No. Because I couldn’t ensure whether you left your door open when you left the room or you let someone in the room……” Come on, what kind of customer service is this?!! I told her that I will post a negative review on the booking website and she said that “Of course, you will” and finally asked me what kind of compensations did I want. I said that I wanted the refund from the hotel. She said that she would check with her boss and let me know later in the afternoon. Again, she never called me back. Instead, I went to see her at 4:30pm, but she already left the hotel so I asked the reception staff to call her. She told the reception staff to tell me that I can check out now and receive the refund for remaining days. I told them that I’m not satisfied with the solution because that is not the compensation. The reception staff said that his manager told him that this was the final decision. I asked the reception staff to give me his manager’s phone number and his manager’s boss’ phone number as I want to speak to them directly. He said that he couldn’t provide the phone number to me as their phone numbers can not be shared with customer

房間很好，服務也不錯，停車在小街的通道進去，等待捲簾門開，酒店14樓有恆溫泳池，風景很好，能看到老港風景，去步行街就幾分鐘時間