Hotel terbaik di Saint-Hyacinthe

Cher hôtel le dauphin, Je tiens à exprimer ma sincère appréciation pour le séjour merveilleux que j’ai passé dans votre établissement. L’accueil chaleureux, le service impeccable et les installations de qualité ont largement dépassé mes attentes. Mon séjour a été des plus agréables, et je tiens à remercier toute l’équipe pour son professionnalisme et sa gentillesse. Je n’hésiterai pas à recommander votre hôtel à mes proches et j’espère avoir l’occasion de revenir bientôt. Cordialement, Godefroy

L'hôtel est bien situé : à quelques minutes en voiture de la gare de train de Saint-Hyacinthe et en bordure de l'autoroute 20. L'hôtel partage le stationnement avec plusieurs restaurants et commerces. Il a cinq minutes en voiture d'un gros centre d'achats et à une dizaine de minutes de parc Salines qui contient une glissades sur tube et des sentiers de skis de fond. Le Holiday Inn Express a des chambres spacieuses avec des lits et des oreillers confortables. La piscine a une bonne température mais aurait besoin de quelques rénovations. Il n'y a pas de restaurant sur place mais un buffet chaud est offert pour déjeuner. Il était constamment rempli et la nouriture est bien et variées. Dans l'ensemble, le personnel est bienveillant et à l'écoute des clients. Notre chambre était située côté autoroute. C'était hyper bruyant, nous nous sommes fait réveiller par le bruit des camions qui passaient à toute allure. Aussi, notre chambre a manqué d'eau chaude. Quand nous en avons fait par au personnel de l'accueil, il nous a changé de chambre. Nous avons passé un beau séjour.

酒店位置不錯，比較好找，周邊環境也不錯，有免費停車，自駕出行很方便，房間空間比較大，家人們都挺滿意的

I have to say that this stay has been one of the worst and most frustrating experiences I've had at a hotel. Short version is that we booked a week with 2 rooms at this hotel at the end of July/early August 2023. We did the same last year at pretty much the same time (mid-August). Last year, rates were about 65% cheaper. I understand that everything has increased in price across the industry and I knew the rate when I booked. The issue I had, other that the rooms smelling like mildew and old stinky feet, is that there was a laminated notice in the room upon our arrival stating that no one would be cleaning the room, due to ”staffing issues”. For our entire stay, no one entered to room to clean, or replace towels, soap, or even refill the coffee/sugar etc. If we needed anything, we had to go to the front desk to ask or chase down the cleaning staff cleaning the rooms for new arrivals for clean towels. This may sound petty, but when you pay premium prices, you expect better. Nowhere did they advise that we would have to fend for yourself when booking, and by the time we found out, it was too late to cancel or move to another hotel. In my opinion, this is unacceptable. You raise your rates by 65% and can't find staff? Maybe offer a 65% better wage and I'm sure you will find staff to fill the position. Having a laminated sign in the room looks like the exception has become the policy to save/make more money from unsuspecting guests. Read the past reviews like I should have; this laminated sign has been in the rooms since May 2023 at least! Sounds like they are focused on saving money by cutting corners. What’s next, recycling the bed sheets without washing them?? After all, this isn't a vacation rental... Also, not all rooms are the same. There is a renovated side which looks much better. They gave us a king room on the ground floor which was obviously on the older side. It smelled of mildew and was infested with ants. It looked nothing like the pictures on the website which are from the newer side. They reluctantly switched us to a better room on the newer side after getting approval from the manager, but this one smelled of stinky feet. We stayed there and just kept the patio doors open for the remainder of our stay to try and air out the place. I recommend you stay away from this hotel until they get new management...