Hotel terbaik di Crans-Montana

Our family has been to various hotels in the Alps for skiing, but Hostellerie du Pas de L'Ours is heads and shoulders above the rest. The staff members are not only extremely knowledgeable and professional, but they can read your mind and anticipate your needs beforehand. One family member was due to arrive late at night, and without my asking, the hotel staff suggested and prepared a lovely snack that was well received. They seemed to always know when you're thirsty and would appear with a water bottle magically. We stayed in the Le Sommet Suite, which has a thoughtful floorplan with fantastic views. The hotel shuttle was also readily available to take us to and back from the slopes. The food was delicious and the spa was amazing. This hotel simply just gets everything right.

It was our first time to Crans-Montana. Upon our arrival, the staff was pleasant and accommodating. The two women at the desk spoke English (as well as French) which made checking easy. They provided recommendations on where to eat and what to see. Although I had arranged my golf at the Ballesteros course, they offered to contact the club. Breakfast had a full range of food including omelettes made to order. The room was clean and the view tremendous. I could sit on our private balcony in the evening to watch the sunset reflecting off the mountains.

Reasonably priced with friendly and helpful staff. Clemence is particularly charming and knowledgeable. She secured discount cards for us and made great restaurant recommendations and dinner reservations when we couldn't do it online. Ask for a view room -- the balcony facing the mountains is well worth it. The room was cozy and clean, clean, clean. The only downside was the narrow, slippery tub/shower combo. We were there in August and the place was not full. Not sure what it would be like in the peak ski season -- crowded, I imagine! The breakfast was a varied buffet. There's a nice bar with a great view, and the restaurant served dinner 5 nights/week (not Sun/Mon).

The only two good things about the hotel is the staff and the view. We booked a deluxe room with a view of the mountains and when we got there two big threes where blocking half the view (technically providing the Mountain View but not at all as showed in the pictures. Furthermore this was supposed to be the best room the hotel had to offer but was full of stains on the carpet floor and there was a whole in the bedsheets. The hotel itself is very old looking and very used, and the facilities such as the hairdryer (which is a million years old) and the tv (which isn’t nearly as big as said in the add, actually it’s more the seize of a computer screen) did not in any way live up to the expectation we had when booking a “deluxe” room. The road is just down by the rooms and the car noise is super disturbing, when sitting on the balcony and trying to enjoy a peaceful moment. You can even hear it when closing the balcony door. But the worst disturbance is the ability to hear EVERYTHING private that goes on in the nearby bathrooms. Every pee, ever splash, every handwash and flush of toilets. Super uncomfortable. Another minus is the cleaning lady who starts hovering the halls around 7.15 in the mornings. So no chance of late sleep-ins there. On the webpage it said that the restaurant was closed which was true, but the bar also seemed very closed. Another big letdown was the “spa and wellness available” which is just a small fitness room and a sauna. So don’t book if you’re there to have a relaxing getaway in the mountains. The breakfast is okay-ish. Better than expected. We ended up leaving a day earlier because it just wasn’t what was promised in our opinion. So the only two good things was the very very lovely staff who did everything they could to help, letting us change rooms to a full Mountain View but then having a smaller room, and that the receptionist let us have the last night as a voucher, if we wanted to give them another chance if we ever came to the area again and so the money wouldn’t be a total waste.

Situato in posizione strategica nel centro di Crans Montana, a due passi dal ****** e dotato di comodo parcheggio privato. Eravamo già stati anni fa, in una precedente trasferta di lavoro in questo Hotel di Crans Montana e devo dire che, non solo il ricordo positivo è stato confermato, ma il giudizio è ulteriormente migliorato! Proprietario gentilissimo all'accoglienza e da subito si percepisce in generale un senso di ospitalità e serenità, che mettono subito a proprio agio gli ospiti. Camera ampia, con letto matrimoniale comodissimo e tv Samsung di ottimo livello, dotato di una notevole selezione di canali. Pulizia ottima, bagno con doccia confortevole e prodotti dispenser di alta qualità. Sicuramente il nostro punto di riferimento in paese. Consiglio anche il ristorante interno : cucina tipica di qualità. Consigliato!

Not the hotel it apparently used to be! Dirt, dirt, dirt everywhere, rude general manager (Aloysia Ghio-Airaldi-Rielle) and poor state of building facilities. The experience we had in this hotel was far away from 5 stars (as advertised on booking sites). The owners clearly treat this hotel as a golden goose and don’t invest in it at all. The hotel is in dire need of repairs and upgrades, and the staff is doing their best to barely keep it going. 1. The rooms are extremely dirty with stains everywhere, and the furnitures are not functioning (cabinet doors held closed by paper, etc so it’s not falling open). 2. The common area is disgusting, every chair in the restaurant has stains on it, the walls are also stained and marked everywhere. 3. Spa is a disaster, steam bath is so old and not renovated, that the pieces of the wall stay in your body when you touch it (see the picture). The sauna was not working. 4. General manager Aloysia Rielle is rude, behaves like she is doing you a favor to let you stay there. Terrible and completely unprofessional treatment. Conversations with her are on the level of a 5 year old. She’s also saying to your face that the hotel doesn’t have a 5 star rating and the ranking on websites is not certified by the Swiss Hotels Association. 5. The crew doesn’t speak English, menu in the restaurant is not in English and no one is able to translate it properly. If you like clean hotels and a nice experience, this one is definitely not for you. Suggest you find something else in beautiful Crans Montana.