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4.9/5
Terbaik
AA cup of coffeeThe location of the hotel is good... However, the check-in staff is unfriendly and the facility is old... I arrived after 2 o'clock on the day of check-in, but I waited 40 minutes to clean up... The next day, I had to wait outside because the cleaner was cleaning while I was coming back from breakfast.... I have personally visited many hotels in many countries... Compared to other 5 star hotels, I think you need to train the this hotel staff...
LLim fu hwaHotel is relatively new, kept in a very good condition. Staff working at front desk are very nice, a lot of smile, they put us at top floor, level 13, with 2.4m bed, very big, very comfortable. Location at the old side of the city, but walking distance to the highest water fountain. I am sure will come back again next time if I visit heyuan again.
PPengguna Tetamuthere was smoking smell inside the room despite we rested a non-smoking room. the reception staff changed another room for us which was ok. room size was big and the hotel can maintain its standard. there are many eateries nearby. hotel guests get special discount (up to 50%) for body massage on the 1st floor and reception is on the 2nd floor.
overall happy stay.
IIgnaz ForstnerWe chose the hotel due to the fact that they allow pets. The service was very good. People always helped even though is was more difficult due to the language barrier, since our chinese language skills are terrible. Our initial room which was more expensive for had a great view and we were initially very happy until evening came around and KTV singing started. The sound was so loud you heard inside the room. The room was in section A of the complex. The next day we moved into complex B where it was much more quiet, but the room was not as nice. Since the hot spring area was out of service during our visit we received vouchers for afternoon tea instead which was more like a whole meal. Breakfast buffet was great and on the days where there there was no buffet due to only a few guests staying they would serve lots of food to your table. There is also a new walking trail kind of starting behind the hotel complex which offers great views onto the lake. All in all we had a quite pleasing stay.
Wwai kingVery nice premises, services are good, staff are polite n helpful. The only downside is lots of stalls/shops/resto r not open, maybe they will open for weekend only... We booked a hot spring hill view room n upgraded to lake view....so nice .... Thanks for everything, we all enjoy e stay... Sure will come back again if we hv a chance...
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