Hotel terbaik di Heredia

Great hotel , friendly staff , good services , nice pool area , good breakfast , located next to a shopping centre with a great Indian restaurant !! Comfortable bed , nice bathroom with good shower . A great stay

PROS: Very clean, air conditioned and modern for a good rate. Wifi and decent breakfast included. The stromanthe triostar plants in the lobby were very nice. CONS: Staff is miserable and takes no accountability for customer service. Stephanie literally lies to your face and tries to overcharge you. Examples: -”oh your safe is broken? just reset with code 123456.” nope. the safe code was set by a previous guest and left open so this didn't fix the problem. We had to take all our valuables on a 13 hour tour because of this - very inconvenient. -”oh, you need another towel because we only gave you 2 despite 3 people in the room? we'll send someone up right away”. no one ever shows. when you call back, if they ever pick up, they say the same thing. -”your shuttle from the airport is confirmed and the driver will have a sign with your name on it” nope; after a long trip we had no one to pick us up. The driver didn't have my booking (he had another name on the sign), so he called the hotel and they confirmed nothing had been booked for us. -”well there's no booking because you obviously have to book it in advance; how would we know you need a shuttle?”. Excuse me? Yes, in fact, I did book it in advance and showed them the email chain (7 emails) with her own confirmation 3 days earlier! -”ok so you found the driver, perfect”. No, not perfect as we've been searching in the sweltering heat, walking up and down through the crowds for 45 minutes with a small child after a long trip. An apology, not a dismissal would be more appropriate in this situation. After speaking to the driver and Stephanie (we are still in the heat outside the airport), Stephanie who confirmed the booking by email then blamed her colleague who in fact didn't book it, And, they still charged us $16 USD for it - which was like rubbing salt in the wound. -”it will be an additional $20 USD for the shuttle” - when they previous told me $16 USD (thankfully in writing) -”it will be $16 USD to have a child in the room” - when my confirmation clearly shows children stay free (thankfully in writing) -guests aren't ”allowed to use the stairs”; long wait for the elevator

This accommodation is a must if you stay in San Jose! The free shuttle to and from the airport along with the most delicious breakfast are the icing on the cake! The king suite room was perfect! Even the stairs were doable for this chica with a big suitcase! The description as posted is absolutely spot on. The walls are covered in beautiful murals, the beds are comfy and inviting and the air conditioning gave the room its own temperature. We were met by Manford at the desk for check in and he was very welcoming. A nice gentleman showed us to the room ( and carried our luggage!) and we met Viviana and her crew in the restaurant. What a great meal after a tiring day. The breakfast the next morning held us over until dinner after a flight to Limon!! Don’t hesitate to book this hotel. The experience will be talked about forever in our memory bank!