Hotel terbaik di Famagusta

My family and I have been coming to this hotel for years, being from Cyprus, we like many others don’t stay here but come regularly and pay to use the pool. This year we have been overwhelmingly shocked by the downturn in service and hospitality. They offer ‘poolside service’ but no one ever approaches to see if you need anything, you virtually have to chase them down! It is noted however, that they are very quick to take payment for the sunbeds when visiting but this is the extent of any sort of haste in service. The restaurant is much the same, we waited 1 hr for our food, some burgers and a salad and when we asked we were told by the waiter “I don’t know, I just take the order”. The level of deterioration in service is unprecedented. However, the main reason I was pushed to write this review is due to the disgusting service and treatment we received when attempting to use the gym and spa facilities. We opted to pay for an off-peak pass which meant we could use the gym and spa during the weekdays between certain hours and these were the only restrictions we were informed of before the hotel took our money. Upon using the gym for the first time (in our allotted hours) the man from the desk entered and stopped me 5 mins into my workout to inform me that I was not allowed to wear crocs in the gym and that it was okay for that day but from then on I would have to wear trainers. I then said that unfortunately I haven’t brought any trainers with me on holiday and always wear crocs to the gym at home so what am I to do? If there were specific rules regarding attire then it’s the hotel’s responsibility to inform guests before taking their money as he was now essentially saying that I was not allowed to use the gym I’d paid for. He then said he doesn’t have to tell me and that I should know that crocs aren’t allowed in the gym as everyone knows this and to not wear proper footwear in the gym is against international law?! How ridiculous!! I insisted that he refund my membership and he then said he would dock a day for the 5 mins I had spent there that day and he would need to call accounts and it would take a few days. He then (thinking I couldn’t understand Turkish as our entire exchange had been in English) then tried to complain to my father that he had been kind and reasonable to me and that I was making the entire thing into an issue. He was then shocked when I reiterated in response that it is the hotel’s responsibility if they want to impose ridiculous restrictions on guests to inform them of it. My father then went to see a manager who reiterated the absolute rubbish about international law and that the money would be returned in a few days (I’m not very hopeful). As I said, we’ve been coming for years and the way we were treated was simply laughable. We will never be returning after this, we had thought it had gone downhill but this was the cherry on top. Absolute ****** with no idea how to run a hotel.

Excellent rooms , room service brilliant with my annoying child, extremely clean rooms spacious reasonable prices good location, helpful staff lovely breakfast would defo stay again indoor pool bar restaurant everything u need

We booked it at the last minute as the original hotel didn’t have a working pool. The staff were fantastic and every single one helpful. The room was on the 6th floor and very spacious. Everything was spotless. The view of the port in the distance from the balcony. The tv has Netflix. The minibar was reasonably priced but we didn’t need anything as bottled water is left for you daily. The beds were very comfortable. We had a big double and a single. The air con was powerful. Breakfast was extremely good. There is Turkish tea, Nescafé and juice to drink. There is an inside pool, sauna, gym. Again, very clean. Towels available for pool. In the room they had slippers and a dressing gown. Great value for money. It is the staff that make this place though

Good value for money hotel. Stayed for six nights. As we arrived into Ercan Airport at 1am, we pre-booked a taxi through the hotel - arrangement worked well. Taxi was 1400TL. The bedroom was cleaned really thoroughly everyday. Bedroom air conditioning effective and complimentary water provided daily. Breakfast was pretty good. We ate in the hotel bar one evening - food reasonable and not overpriced. Location good - a coffee shop on site, nearby ATMs, corner shops and takeaway restaurants. Hotel is near Easter Mediterranean University. Only issues were lots of steps to main reception with no easily accessible lift - so if you have a lot of luggage you'll need to be a mountain goat. Also, no reading lights on bedside table and no furniture on balcony.