Hotel terbaik di Siluvky

We had booked a room for three adult people. When we got there, there was only one prepared bed with only one duvet! We talked to a woman in the reception, and it is by far the worst hotel service we have ever experienced! At this point it was almost midnight and the response we got was that she did not know where the bedding and sheets were kept. She had us follow her and after a while she found only one duvet and one sheet for this duvet. She handed it to us like so, not prepared, and when asked she said to us: “Does it look like I do that type of work here?”. After this we went back to the reception as this was completely unacceptable treatment from a receptionist at a well known hotel chain. She was not solution oriented AT ALL. She told us there were not any other available rooms. She never apologized. She would not give her full name , and said that she was quitting her job here. She told us she hade never been in this type of situation before. She told us she had no one to ask for help and that the people who work here during the day, and who would know where the bedding we needed were, were not here at this time of the day. She told us she was not hiding the bedding from us, that she sincerely did not know where it was. We did not get the room prepared as we had booked it. She even asked us what WE (!!) thought she should do. She said that the only option she saw was to give us back our money and that we could leave the hotel, at 00:30 at night (!!!!). Outrageous!!! We were all so dumbfounded and shocked by this completely unacceptable way of treating your clients that we absolutely considered to pack up and leave. After some time of talking and being dumbfounded by this TERRIBLE service she suddenly said the she could separate us and give us one more room. We accepted this and that was it. We are going to take action after this and call the director of the hotel and tell him about this experience. This is the absolute worst service experience we have ever experienced. COMPLETELY UNACCEPTABLE! And SHOCKING as this is a known hotel chain with great reviews! I am still lost for words, as I also was after talking to that terrible employee with no service skills to say the least.

We stayed for one night in the room 325. Very decent rooms: everything was clean, spacious rooms with a great wifi signal. Special thanks for a fan that made our night fresher 🙂 it was also quiet which was important Also breakfasts were diverse and actually tasty 👍

Nice location with a nearby tram that gets you to the old town in 10 min. Špilberk castle can be seen from the balcony. Free parking on the street. Good dinner menu on Christmas at the restaurant.

Hotel znajduje się w bardzo spokojnej lokalizacji dobrze skomunikowanej z centrum miasta. Osobiście ujął mnie niebanalny pomysł na wystrój nawiązujący do słynnej bitwy pod Sławkowem. Kolejną zaletą są bardzo smaczne regionalne śniadania z panoramą Brna w tle. Dzięki kompetentnemu personelowi oraz ogromnie miłej i fachowej obsłudze gość naprawdę może poczuć się jak w domu. Polecam ten hotel każdemu podróżnikowi przemierzającemu Morawy.

This is a new and clean hotel. However was very basic. The staff were very good and concerned about any issues we might have had. This is basically a roadside hotel at a truck stop that truckers use. A good hotel if your on the road for a long time and just need a place to rest. It really wasn’t the best for the vacation traveler. Our experience was a check in of 45 minutes due to real bad timing…was in line behind a dozen truckers and there was only one attendant. Also the included breakfast was sub par.

Hotel facile da raggiungere. Prossimo al centro città. Colazione discreta. Note negative: parcheggio piccolo. Check in lento