Hotel terbaik di Karben

Das Hotel liegt im neuen Zentrum von Karben und ist gut erreichbar, ausreichend Parkplätze sind vorhanden. Es gibt diverse Zimmerkategorien, wir hatten die einfachste Kategorie gebucht mit Angabe einer Doppelbelegung. Das Zimmer hatte ein Queen Size Bett, was ich persönlich nicht so gut fand, da wir als Paar unterwegs waren und ich davon ausgegangen bin, dass man bei der Angabe in der Buchung entsprechend ein größeres Bett bekommt, man als Paar einen Aufschlag gezahlt hat. Die Zimmer sind funktionell und schön, eine kleine Küchenzeile mit einer Spülmaschine ist vorhanden, sowie Kühlschrank und Neupresso Machine. Das Bad ist schön und funktionell, sehr sauber. Klimaanlage ist im Zimmer leider nicht vorhanden, wir bekamen jedoch ein Zimmer zur Rückseite, somit konnte man das Fenster öffnen und im Sommer die Temperatur kühlen. Das Frühstück war sehr gut und üppig, da es Sommer ist, konnte an sowohl im Frühstücksraum als auch auf der Terrasse frühstücken.

The room was ok, with a nice view. However it was hard to see the view, as the window was so dirty. Also we had some cleanliness issues, such as a dirty towel with black spots that needed to be replaced upon arrival, dusty spots in the room etc. Which was strange, as the hotel is quite new. The pillows were so thin and only one per person, which I found to be cheap. We could request more pillows through their iPad in the room. Once we got the neck support pillows, they were basically like sleeping on a cardboard box, no support at all. I'd suggest the hotel improves their pillow quality, cleanliness and room cleaning service. The biggest issue we had is that, we requested the room to be cleaned twice and it never happened. Which was super frustrating and I've never had that happen at any other hotel before. First time we requested the room to be cleaned on their iPad in the room and that didn't happen. So we called and asked them to bring more coffee refills for the room. The second time, we went out of our way to leave the sign on the door: Room cleaning please and even told the person at the front desk that we need our room cleaned. Just to come back later at night and find nothing cleaned again. The next morning we were already checking out and told the front desk attendant that our room wasn't cleaned after all. He just said, that he told the cleaners to do it. And that's all.. I would've expected, a partial refund on a day of our stay, something to make up for that, but nothing was offered to make the situation better. We never tried their breakfast or restaurant. And we didn't have a car, so I cannot comment on that. I hope the management sees this review and tries to improve!