Hotel terbaik di Kirchhatten

Auf der Speisekarte waren fast alle Fleischgerichte aus homepageseite nicht mehr aufgelistet oder nicht verfügbar. Offensichtlich sollte das Wildfleischangebot forciert werden. Essen 1 Reh mit Kartoffelknödeln: Fleisch sehnig und Knödel hart, Birne kalt, Salat ohne Dressing Essen 2 Entenbrust war sehr trocken, aber Rösti gut Essen 3 Pasto mit Pesto einfach nur einfallslos und geschmacklos. Kann man gar nicht bewerten. Ambiente: dauernd wurde die Aussentür nicht geschlossen und dafür war keiner zuständig. Also kalt und zugig.

Ottimo ristorante in questa cittadina un po’ in mezzo al nulla, ma vicina a Brema A noi la cena è piaciuta, anche se un po’ cara per i nostri standard Il locale è molto bello e curato, forse leggermente “old style”, così come il servizio, comunque veloce ed effettuato da cameriere molto gentili Consigliato se siete nei paraggi, ma non aspettatevi prezzi economici: le tovaglie stirate alla perfezione e il piattino per il pane da imburrare prima di cena sono cose che hanno il loro costo!

I had a horrific experience in this hotel and the way the manager (owner?) handled it, ended up being a Masterclass in horrible hospitality. She was rude, incredibly arrogant and overall showing a complete lack of empathy. My five year old daughter was accidentally hit on her back by the top of an old long-case clock they have standing next to the reception. The top part of the clock fell down on her as it was apparently standing unattached, when she tried to open the door of the clock to look inside. Because of this incident I needed to head off to the emergency room and have her checked in two different hospitals, totally ruining our evening and the start of the following day. Luckily she had only been hit on her back and was OK. The next morning I spoke to the manager, who surprised me rather unpleasantly by blaming me for not looking after my daughter and that the old clock was not a toy. The hotel refused to accept any kind of responsibility. Never mind the fact that my daughter wasn't playing with the clock at all (which was confirmed by the evening receptionist), but merely wanted to look inside it. Never mind that the clock was right next to the reception where the staff are constantly present and they could have asked her not to touch the clock OR have had a sign on it OR even better had made sure everything was fixed to the wall and safe. When I stressed that this could have been a very serious accident the manager had the audacity to laugh in my face and repeat her inappropriate behaviour several times and it made me absolutely furious. A small child had been injured on their premises in what could have been an extremely serious accident and it never occurred to them to even apologies or offer ANY kind of compensation, such as buying her a teddy-bear, offering us a gift card for an overnight stay or SOMETHING, which would have smoothed this whole thing out and made it a good stay. Instead I was met with blame, arrogance and unbelievable rudeness from this manager, who clearly doesn't understand the first thing about customer service and guest satisfaction. Warm regards to the rest of the staff who were helpful and kind, but a place who in their wildest dreams would speak to a guest and act the way this manager did towards me shows its true colors...

Es ist nach meiner Meinung auch wichtig, positives hervorzuheben. Wir waren mit der ganzen Familie mit 8 Personen plus Kleinkind essen. Es sind immer die Kleinigkeiten die wichtig sind und überraschen. Ein „Bier“ Apfelsaft mit Milchschaum im 0,1 Bierglas für den Junior war schlichtweg der Hit! Absolut großartig- Fünf Sterne von Fünf!!! Neben dem tollen Essen möchten wir den Service hervorheben, obwohl das Restaurant voll besetzt war, kamen alle Speisen in einer angemessenen Zeit. Die Servicekräfte waren sehr aufmerksam und hatten jederzeit den Überblick. Wir wissen, das diese Qualität nicht über Nacht kommt, sondern sehr viel Herzblut von allen nötig ist. Tolles Team.