Temukan Penginapan Anda di Ceuta

My wife and I stayed for two nights in September. Unfortunately due to a user error on my behalf we arrived at the hotel but on line we had reserved a stay at a different Paradores hotel - many miles away. As we had just arrived on the ferry from Algeciras this did give us cause for concern - especially as we thought that we had lost the money that we had already paid for our reservation in the wrong hotel. But we should not have worried because the reception staff were brilliant they were able to cancel our reservation for the wrong hotel without any penalty and complete a new reservation for the right hotel !! We liked the hotel and staff so much that we decided to stay an extra night. The view from our room was fabulous and the pool was excellent. The breakfast was also very good with lots of choices and a cooked breakfast on request. Special mention for Maider Martinez and Frederico who are both a credit to the hotel and company. Maider would grace the reception of any international hotel her friendly manner and her professionalism is first class. Frederico was genuinely worried that we had arrived at the wrong hotel, he was also very professional and had a great sense of humour. The mistake that I made on the booking did give us all something to laugh about and I am sure we shall be remembered when we return for another visit as we found the hotel, and Ceuta very relaxing and a welcome break from Gibraltar.

Bit disappointing, looks like this was a glorious hotel in its day but has gone downhill a bit. Situated fairly centrally next to the pedestrian *****, it can be walked from the port in 10 minutes or so. Window and blackout curtain did an excellent job of keeping out light and street noise. My room was large, quite large but sort of empty-ish. Huge bed. The floor looked like very nice polished dark wood, but the room did lack some light. Storage space was fine (wardrobe was a weird no-door design.) Bathroom was aging, some of the fittings coming off the wall. Only one small white light in the bathroom, very dark…. Small minfridge which was not working. Wifi worked fine. There was a medium-sized flatscreen, could find only Spanish channels. Was not possible to access HDMI input. Breakfast was OK, fairly average.

Booked the more expensive room - a Superior Suite (about 140€/night) to celebrate our wedding anniversary on Christmas eve, having driven all the way from Meknes and a border crossing from Morocco to Spain. A very much prison warden like welcome - to be told that our request to have our Christmas eve dinner at the Hotel restaurant wasn't conaidered - they had not bothered to reply. The room was large, spacious, but not a suite for sure. The attitude was quite condescending. Subsequently we found every restaurant turning us away as they were full. Eventually had a late lunch at a lovely Chinese restaurant nearby. The streets were quite animated and packed... but magically by 10.00 everything quietened down and the whole place kind of became ghost townish. We asked for room service, only to be told off that we couldnt get anything...not even a coffee!! Finally picked up some bread n bananas and some whisky at a small conveinence store (also run by a friendly chinese couple).. spend the night very upset at the Hotel. I did go back to the Chinese restaurant who remained possibly the only place open - Really surprised by the attitude of the staff and the restaurants we tried. An Italian place next door to our Hotel was friendly, but fully booked too. One one day we did eat at a Fish place nearby, but only after veing firat turned away by one waiter, and then another waiter let us sit, like he was doing us a favour. Oh nice Ulises ..Not so nice because of the service. Location is great. A bit run down. The lifts are old and rickety. Our rooms toilet door made a racket with unoiled hinges. A smile and a little more welcoming, offering atleast some bread or a soup on Christmas eve, would have helped improve this rating.