Hotel terbaik di Lomo Quiebre

This hotel is great in many ways but felt compelled to write this as we’ve become more frustrated as our holiday has progressed. Positives: Lovely modern, spacious & clean hotel. Beautifully appointed rooms. We were a group of 8 and had the 3 bed family room and it suited our needs perfectly. The weather was also spot on for an October getaway. Negatives: We weren’t offered a welcome drink on arrival when all other groups were. This wasn’t too much of an issue but this was just the start of the inconsistencies throughout our stay. We were given no info on arrival as apparently all info is available in the app. This wasn’t the case so we ended up going back to reception a few times. Housekeeping is poor & staff generally are rude. We were Provided with 4 waters in our room daily for 8 of us & given 4 cups so we had to have drinks in rounds! Most days we didn’t have enough towels and they didn’t replenish the amenities in the room often either. We bought teabags from the Dino store and the box went missing after our room was cleaned. Sun beds by the pool are ridiculously uncomfortable. The lifeguard at the pool was useless. Absolutely no point in having one. He sat at ground level so had no view of the two pools and would have a major blind spot across the baby pool behind the inflated dome. He sat on his phone for the majority of the day, I never once saw him monitor the pools and often he would get up and leave his post without a replacement. Some big kids were fighting on the inflatable dome and pushing little kids off, right infront of where he was stationed and he was too busy on his phone to even notice and a parent had to ask him to intervene. For a hotel this size they really need an extra restaurant or two. Breakfast is like feeding time at the zoo. 10 man deep queues for tea and coffee at machines and egg stations. Staff wouldn’t get you hot drinks like in most hotels at breakfast so you had no choice but to join the queues which got worse when the machines broke. 3 mugs provided on tables set for 8ppl. Huge queues for restaurant to open at breakfast and dinner. Can only imagine this gets worse during peak times in the summer. Our most worrying concern was how the hotel deals with allergies. Two of us in our party have nut allergies and were asked to fill out a form on check in to be passed to the kitchen which we assumed was a really positive step. But the form seemed useless as there was no follow up. We had to wait to catch the chef walking out of the kitchen for him to take us around each eve to show us what we could eat - only he got it wrong on a few occasions and meals were clearly scattered with nuts so it felt really risky. Nuts are in a lot of the dishes here so selection was really limited throughout the stay which I’ve never found at any other hotel before. Nuts were also in most of the children’s food selection, making for some tricky mealtimes for my daughter all week who has lived on pasta and chips. There was no

This hotel is great for younger kids. The 12th floor is dedicated to little ones with a no stress kids club with a great range of crafts, small park and splash park pool that isn’t overwhelming for young kids. The hotel itself is clean, rooms are great with everything you need and the beds are comfy. There’s a tv but we had so much fun we never turned it on. The free safe is a nice touch too. Never used the aircon but that’s also included. Food was good, and the restaurants were easy to navigate. The buffets were plenty and as a fussy eater, I certainly never went hungry and really enjoyed the food choices. The dairy free options were nice on a morning too. The main restaurant had beautiful views making the dining experience really special. There’s plenty of activities that aren’t OTT or in your face which is good - we joined in as and when and had a good time. The self service soft drinks were excellent with no real queue and most importantly they were clean. The kids disco was fab and the entertainer engaged with each child which was lovely. Reception we’re always polite and helpful as we’re all the staff setting a good standard of customer service. The courtesy room is clean and handy. The only thing that was a negative for our holiday was location of the hotel, a short walk outside of the hotel is the europa shopping centre and it’s rife with in your face touts which I personally dislike. It put me off the rest of the resort and luckily the hotel and all inclusive was so fantastic we didn’t need to leave for the rest of our stay. The Riu chain is definitely one of my new favourites after this stay. I would recommend to those with young children, who enjoy a really good all inclusive.

For a studio apartment the room is really spacious with a decent bathroom and a good balcony offering lovely views over Puerto Rico and the sea. Rooms very clean and well looked after by the staff. You get a list of days room will be cleaned and towels changed so make sure to read this. Air con is just OK for me - I didn't think it was working at 100% but guy on reception dealt with my issue without any fuss. Staff everywhere are friendly and good at their jobs. Beds are two singles pushed together (as often they are). Room is well equipped if you want to cook for yourself and shower was lovely. We were on floor 3 just below pool level. No issues with noise and steps up right outside our room. Pool area is big enough and has great views. We had breakfast there on one day which Ibfelt was overpriced compared to the town for what you get but it saves you a walk/taxi. Happy hour from 12-1 with 2 for 1 drinks is a great touch and very popular. You arr high up but not as high as some. Walk down to commercial centre and/or beach is not particularly daunting and there a number of different routes. We found the best to be left around one bend of the road then down two sets of steps and you are at the back of the PR shopping centre. You can ise the lft in the montebello across the road (actually split lifts, first down to pool level on floor 5 and then 2nd around the corner takes you down a bit of the way but still a bit to go. You can also just follow the road down the bus station or turn right after first set of steps and get to station as well which is a quicker way to the beach. Taxis are plentiful and cheap - takes about 3 mins to taxi from centre to hotel for between 3.85 and 5 depending on time of day/night and whether you tip. For fitness enthisiasts the steps and winding roads are great. You can also run/walk out to playa des amadoes from PR harbour along a very pleasant coastal walk.

On arrival at the hotel, there was a warm welcome at reception. Got to our apartment and was blown away with the size of the balcony, table, chairs and 2 sunloungers, everything we needed to relax. The next day our shower flooded the bathroom, spoke to reception and in the 30 minutes we had been away to get some shopping it was fixed and towels replenished as we needed them to mop the floor. Was down hill to the commercial centre, so we taxied back after dinner, only 4-5 euros. We had sun on our balcony from first thing in the morning until it went over, so it was perfect for sunbathing all day. The cleaners were lovely and the apartment was kept spotlessly clean. The on site shop was great and prices were very reasonable. On our last day we used the pool bar for lunch before our pick up, food was lovely and so was the service. This hotel ticked all the boxes for a relaxing holiday, we have already booked to go back next year.

Stayed here for 4 nights, 22.10.24 - 26.10.24. I've stayed at these apartments a couple of times before about 10 years ago, both in Sun Suites and the Terrazamar section. This time, I booked a room in Terrezamar, which is the lower section and was allocated room 207. Rooms remain a good size and whilst the kitchen cupboards and bathroom unit are the original units the furniture, beds, dinning table are all new and modern, with AC and digital safe provided at no extra cost. All balconies are a great size with modern patio furniture including two full size sunloungers, which is good as you get the sun all day at these apartments due to location, so if you fancy a quiet day you can still chill in your own apartment and not miss a minute of sunshine. Housekeeping is provided every other day and the lady who looked after our room was great, she was very friendly and when we came back to our room to find it flooded as the boiler had burst she wasted no time in sorting everything out and got maintenance straight to the room who replaced the boiler. We would see her most mornings as she started work on level 2 and she would ask us if everything was still OK, so we'd tell her ”no piscina today” which got a thumbs up reply. I didn't get her name, but she is definitely an asset to the hotel. The pool bar is fine, with reasonable prices for food and drink. Our return flight was a late one, so we managed to keep our room on for €30. The hotel is in a good location with the commercial centre with all the bars and restaurants, literally a stones throw away, which could be seen and heard from our apartment. Noise didn't bother us as we were out late most nights anyway, but if you closed your patio door, you could not hear anything, and if you're staying on a higher level, it's unlikely you'll hear anything. As mentioned I've stayed here before and probably wouldn't stay anywhere else when visiting Puerto Rico again.