Hotel terbaik di Carquefou

Que dire, l’accueil du personnel est chaleureux, la piscine chauffée est là….ce sont à peu près les deux seuls éléments qui méritent le classement 4 étoiles. La première chambre qui nous a été allouée avait des remontées d’odeurs nauséabondes provenant de la tuyauterie. Nous avons donc changé et la seconde chambre était une triple. Il a fallu nous-mêmes fermer le canapé lit qui occupait une bonne partie de la chambre. Les peintures de la chambre montrent bien leur âge, toutes émaillées. La chasse d’eau est capricieuse, il faut bien l’activer trois à quatre fois pour retrouver la propreté. L’eau du bac de douche s’effectue avec lenteur. Il y a un mini-bar…..vide….sans fraîcheur et de toute façon il ne fonctionne qu’à la demande. La tringle à rideaux laisse à désirer quand on veut fermer les rideaux. Ce Novotel est un Novotel franchisé qui ne correspond pas au standard auquel on est en droit de s’attendre. Cet établissement a besoin d’une totale restauration mais c’est sûrement un investissement conséquent…bref un Novotel extrêmement décevant.

At first we were hesitant as it was far from town, we had no car and had to rely on cabs. You can see that a lot of work has gone into updating the rooms and communal area. They didn’t speak a lot of English so information sharing was hard . Until we met a guy called Juliane , he was very helpful and used an app to translate our conversations. He was helpful and friendly , he was a credit to the company and we thank you for you help.

Les chambres sont spacieuses et propres! La literie est confortable, les nuits sont calmes. Le restaurant de l’hôtel est bon, les plats proviennent d’un traiteur de Nantes. L’accueil et le service est très agréable. Les personnes qui se sont occupées de nous étaient à l’écoute et disponible pour nous satisfaire à chaque fois. Je recommande !

Very friendly and helpful staff and nice clean room. For the price you couldn't ask for more. The front desk helped us get taxis booked and also let us check in a little early as well. Would recommend this to anyone who wants to be just outside Nantas

I absolutely would not recommend this hotel for anyone! We stayed at this hotel recently and were disgusted with the conditions! The rooms were dirty, the bathrooms grout was yellow and dirty with poo on the wall next to toilet. After a long travel and 44 degree heat when we checked in the hotel took 300 euros from our card, in their words to pay for ”damages”. I disputed this as I didn't agree with such a large amount being taken for a security deposit. They told me it would be refunded on check out and the receptionist was rude and did not care. This amount was not for charges to the room as when I checked out I had to pay for a coffee and taxes separate on top of the deposit! When we checked out they would not refund the money and I had to stand and argue with the rude reception staff for 30 minutes before they would refund in front of me. When we went to the room, the air con was broken and the thermostat to change the temperature was damaged with all the buttons broken out. If they are taking £300 for damages this should have been fixed and the room should not have been allowed to have people stay in it. When I complained they took about 3 hours to change our room and then instead of giving me the keys gave the keys to my son who had no idea what was happening so didn't tell me about it! I questioned them as to why they were giving the keys to a child and not an adult and they were rude and did not care. When we moved rooms the room was dirty too and there was an ant infestation. All night and the next morning we were killing ants and found them crawling over our clothes and belongings and then found ant powder all over the floor. clearing the hotel has an ant infestation that they already know about so we shouldn't have been put in that room and also I then had to keep my1 year old baby away from the dangerous chemicals! This is disgusting and the hotel should be removed from sale!!