Hotel terbaik di Castelnau-le-Lez

We enjoyed so much the Maison Verchant and wanted to experience the Domaine de Verchant… and we cannot hide our disappointment in terms of accommodation and restaurant experience. The breakfast, the spa, the bellboy remain at high standards… but the room is so old (mattress too much used, not enough light in the bathroom, a leaking bathtub…) even tough we received a free upgrade. We had dinner at the La Plage - the apéritif was average but the staff was too busy, the starter was decent, the main course too dry and the dessert acceptable. As bread lovers, we were disappointed as it was so dry we did not finish it. The atmosphere in the room was spoiled by a very noisy wedding lunch - why did you not privatize the room for this event?

petit dej décevant ! 12€ pour ça ? J’ai eu mieux pour 8 € chez B&B hôtel ( bacon , compote , salade de fruit en boîte , œuf brouillé…..) et dans d’autres hôtel pour 12 € salade de fruit frais…étc . Appart hôtel fonctionnel, équipement correct micro onde bouilloire étc même si je m’en suis oas servi, par contre mobilier vieillissant, siège tout usé craquelé étc , un coup de rafraîchissement peinture serait pas du lux, 2 prise secteur ( 1 dans ka chambre et 1 dans le couloir à côté porte d’entrée) c’est carrément peu , et dans la sale de bain zéro prise ( brosse à dent électrique et rasoir . On oublie) et si la femme a un Lisseur elle fait comment ? Bref 90 euro la nuit plus parking 7€50 plus 12 euro petit dej , ça fait 120 euro , désolé à ce prix là je vais ailleurs , par contre accueil des employé très satisfaisant, poli,

We arrived at 3pm, as had been agreed for check in, no one to welcome us but we knew it, why if you don't have any reception staff between 11am and 5pm, do you inform us that check in takes place from 3pm? If we had known, we would have shown up later. However, as soon as we try to open the door following the instructions they provided us via email, the booking code they sent me doesn't work, the door doesn't open and there isn't even a sign explaining that the door opens. The access is not that but a hidden door at the back! To reach it you go around the garden on the land and on the lawn. A kind local lady intervenes and helps us, we call assistance by phone and they explain to us that we have to access from the other side (at the back) the call costs us a good €12 (a theft), we finally go to the other door and we log in, we find the automatic check-in machine but even there, as it happens, the code doesn't work. we call assistance on the intercom (because only there - see the case again - there is an intercom to speak to an operator who immediately gives us another code which this time works. What do you think? For me it's all done artfully to steal the money from the call to the support call center. We honestly felt robbed. No one deigned to help us. Highly not recommended!

Chambres agréables et confortables. On regrette l'absence d'une machine à café dans un hôtel de ce standing. Personnel pas très attentionné (j'ai signalé un souci vis à vis de ma réservation et aucune solution n'a été recherchée).

Dear Madam/Sir, I have stayed in your facility between 25 June- 12 August 2023. Here are my notes regarding my stay and hotel. All employees were so kind. Thank them all. I would like to especially thank to, Sarah, Marie and Miarina at front desk. Having breakfast in the weekend was a chaos. It is so crowded. Tables and seats are not enough and some of the foods can be finished easily and need to be waited for renewal. And also cleanliness of cutlery and plates are not sufficient. (This is not only during weekends, I saw some not enough cleaned cutleries and plates during weekdays. The hotel needs to renew the omlette pans in the breakfast saloon. They are fully scratched and this is not good for health. Water in the rooms tasting so bad. I couldn't drink because sometimes it smells humidity - odour. It will be so good if the water can be changed. I had my stay mostly in room 525, the soap dispenser was detached and about to drop, but it was not realized by cleaning staff for some time and I asked it to be fixed. I only got the hotel slippers close to end of my total stay. In my opinion, these slippers are one of the basic but necessary stuff in a hotel room. The bed in my room was not so comfortable, I think it is becoming old and needs to be changed soon. Carpets and curtains in the room also seems to be old and I was feeling some dust sometimes in the room. Lastly, there should be a stand for the luggage in the room. I kept my luggage on ground. To summarize, my stay was good except these items above. Thanks to all the staff for their kindness and helpful approach.

facile à trouver, l'hôtel dispose d'un vaste parking gratuit. l'hôtel a été rénové, le décor de la chambre est très agréable, la literie bonne et la salle de bains fonctionnelle. malgré la proximité de la route l'hôtel est calme. l'accueil est de bonne qualité ainsi que le petit déjeuner. UN seul bémol : l'entrée extérieure est très petite et très mal entretenue