Temukan Penginapan Anda di Chartres

We used this as an overnight stop and the service is disgusting. We had eaten a heavy lunch earlier in the day so requested some bar food. We were given a bar menu and decided on two croque monsieur. Even though they had given us the bar menu they then refused to serve us food in the bar and insisted that we go in the restaurant saying we could order it in there. On going into the restaurant we were told that bar food was unavailable in the restaurant. We had experience of the restaurant menu the previous night in the Novotel Narbonne, the menu is limited and does not cater for small meals. The staff did nothing to assist with providing some light food and appeared to not really care about it.Two French gentlemen who were at the hotel for business purposes and had overheard our conversations with the staff advised us not to eat in the hotel saying it was terrible. There was no manager on the premises only inexperienced reception staff and rude bar and restaurant staff. At the bar we had a Coke and a bottle of water, my wife was offered a plastic glass for her water and had to ask for a glass one. The person who served her just raised their eyes and slammed a glass down on the bar. This person turned out to be the restaurant manager. We are now sat in our room with no food as they refuse to provide room service which I thought was a requirement for a 4 star Hotel. The room is hot and humid as they have turned the air conditioning off. I have booked breakfast in the morning but now we do not wish to eat here so it will be interesting to see if they try to charge us for breakfast! Take our advice and don't stay here, 4 star hotel and 1 star service.

The hotel generally well located in the center next to the train station. That is convenient in order to walk to nearby attractions, but the hotel has no car parking so that guests are being directed to public overnight parking in the city center, which is anything but inexpensive. The hotel as such is perfectly acceptable with renovated rooms. We had a junior suite for two adults and one daughter, but when we arrived in the evening we first had to find someone to arrange for a bed for our daughter as the room was set up only for two. Walls are rather thin here so you have little insulation and can hear others well in neighboring rooms. That was not a problem for us as the hotel wasn't full and we stayed there for just one night, but perhaps is less ideal if you stay longer. There is typically only one staff member on duty, so service is not the greatest. We asked for directions to a nearby restaurant but the attendant didn't even know the place that was recommended throughout in all relevant directories, on Tripadvisor, etc. Breakfast is fully self-service, including as to coffee with very basic prefabricated products, nothing special. What completely marred our experience is the fact that we had reserved and pre-paid our junior suite with breakfast included, yet at checkout were charged again separately for breakfast. That is perhaps a mistake that can happen, but was is COMPLETELY UNACCEPTABLE is the fact that the hotel when dark when we contacted them subsequently after having left and realized the additional charge. Not a single response to this date even after multiple messages/emails sent asking for correction of the mistake. Such behavior is completely unprofessional and not to be excused. Hence, we would recommend to stay away from this place and go elsewhere.