Hotel terbaik di Douzy

I booked a suite 7 months ahead as part of a bigger trip yet when we arrived we were given a family suite instead of the more comfortable and well appointed suites. I had confirmed my booking a week in advance yet the superior accommodation was given to another guest who had booked only a week ahead. The suite was gloomy, with stark spotlights, no lamps, no soft furnishings and no pictures on the wall. To access it from the 6th floor you need to lug your luggage up three more short flights of stairs with dirty carpets, chipped paint and dusty plastic plants in pots. The bed was thankfully comfortable but the light switches turned off all the power intermittently. Needless to say the concierge was young and inexperienced and clearly had no idea how to respond to any of our polite requests to have the room we’d booked. Dinner in the hotel was average. Again no atmosphere, overhead lights, rushed service, a long wait (20 minutes) to get a drink or any water and the food on the evening fixed price menu was very uninspiring. Breakfast was ok. We came at 09.00 and much had run out and wasn’t replenished and there was no hot water for tea. Altogether a disappointing stay. The castle setting should be spectacular but it just isn’t. Whoever runs the hotel depends on the notion of it being exciting to stay in such an historic building without bothering with any of the comforts or touches the price tag should include.

On a bicycle trip, we slept 1 night in Le Saint-Michel and were very pleased. Very kind hotel in a good location, close to the castle and close to the Voie Verte Trans Ardennes, La Meuse à Vélo, that we followed from Givet, at Charleville, Sédan, and untill Mouzon. Our room was quiet and clean, standard comfort, and had a big bathroom. Good breakfast buffet and you can make your own fresh orange juice. The restaurant of the hotel is very good and has a good Price/Quality. And the bicycles can sleep in a safe place. Recommended.

Bravo

Quand je suis arrivé, le réceptionnaire empestait la cigarette au point que j'ai du reculer tellement l'odeur m'incommodait, il y avait normalement un service de restauration de prévue le vendredi soir, mais le cuisinier était absent, donc pas de restauration possible sur place. Pas de restauration possible le week end en dehors des petits déjeuner. Le sèche cheveux souffle uniquement de l'air froid. Et un jour, ménage pas fait dans la chambre, quand j'ai contacté l'accueil à 19 heure (heure à laquelle je suis rentrée à la chambre), le réceptionnaire m'a dit je suis seul, je ne peux pas venir. Donc j'ai du me débrouiller, refaire le lit moi même, nettoyer comme j'ai pu la salle de bain. On ne m'a proposé aucune compensation par rapport à ce désagrément, je vais donc contacter le service client.