Hotel terbaik di Houlgate

Great location close to the beach. Stayed for three nights. Our room/townhouse (room 19) was excellent for a family of four. Clean and nice. Also a table tennis to use and a honesty bar where you can taste excellent calvados. We had an issue with the cleaning, but it was resolved perfectly by the hotel. Well deserves full points! Also good location to explore along the coast on day trips.

The last 1 kilometer is tricky, keep your wits about you to ensure you turn right at Lidl. Plenty of parking, some dedicated. Reception is in the restaurant. The staff are pleasant and efficient, but I am not convinced that although it may save on staff the arrangement is a great success. Our bedroom has a view of the railway station, town and countryside which we found pleasant; on the other side of the hotel the view is of the River Dive. The bedroom is of medium size with a comfortable bed but only one chair. In Room No. 109 our bathroom has a wet floor, unfortunately the floor tiles had been badly laid, and water went everywhere rather than down the drain. Excellent breakfast with Bonne Maman jams and Normandy cheeses. To use the indoor, heated pool it was necessary to pay 10 € each for the bien-etre package. A first for us and we did not bother.

We really liked it here when we arrived. The apartment was a good size, it was clean, there were lovely walks in the area, there's a bowling alley within walking distance that we intended to go to, we were happy. Until we encountered a problem. On our second evening in the apartment, we were watching TV when a little bug came wandering over the back of the sofa. Fearing it may be a bed bug we caught it and started examining underneath the sofa bed where we found a load of eggs and a couple of dead bugs. I suddenly understood what had bitten me. I called the out of hours number and the woman said he could move us tomorrow, but tonight we would have to stay in this apartment. I said we couldn't stay there with the bugs so she asked me to call her back in 20 minutes. 20 minutes later she said she still couldn't help until tomorrow so suggested we leave, find somewhere else to stay and email requesting a refund. I called the booking agent instead. The booking agent called me back after a few minutes and said the woman I had spoken to had arranged an apartment for us for that night and then would put us in a new one in the morning. He said she would call us with arrangements. After not hearing anything for an hour I called the agent (Interchalet) again and was told by another person that we should go to a hotel for the night and Vacancecole would refund the cost, we would then be given a new apartment in the morning. In the morning I called the out of hours woman again and she said there was no apartment for us. We should return to the apartment, get our things and leave. I called the agent again and they said that until Vacancecole agreed to return our money, they could not help. They agreed to call me back. 2 hours later I called again and they had not been able to get through to anyone at Vacancecole but said they would call when they heard back. By this time we had to leave the hotel and return to the apartment. Another hour passed so I called again. I was told we would be refunded but that they could not find us alternate accommodation. I pointed out that there was plenty on their website in the area, there was even availability in the Vacancecole property. I could have booked it the previous evening, but they do not allow bookings on the day. I was just told to find somewhere else and email asking for a refund. I have been told I will be refunded for the hotel, apartment and the difference in price between that and where I manged to find at short notice in the area, plus £130 but it does not make up for ruined holiday. It's a shame. I would have liked to have stayed there again but I am not willing to take that risk!

Je n’y étais pas retournée depuis 4 ans , mon hôtel préféré à bien changé en qualité de service , pour un hôtel de luxe 5 étoiles il est dommage d’y trouver autant d’apprentis ne venant certainement pas d’une école pour l’hôtellerie de luxe L’hôtel hélas n’est pas propre au niveau du bar (cheveux, poils de chien et résidus sur la moquette et table non nettoyée) passage de l’aspirateur à longueur de journée dans l’hôtel Le parfum diffusé dans l’ensemble de l’hôtel n’est plus le même , durant mon séjour j’ai à peine sentie le parfum diffusé et il était très quelconque dommage les réminiscences olfactives ont une grande importance et j’avais plaisir à retrouver ce parfum lors de mes visites , odeur d’ailleurs que j’avais pu retrouver sous le nom de fleur de coton , un ravissement Entre autres divers petits détails qui seraient trop long d’énumérer mais qui ont leur importance et font que la qualité de service n’est pas au rendez vous d’un hôtel 5 étoiles et c’est bien cela qui fait la différence, les détails justement Le ménage des chambres reste impeccable et le personnel dédiés à cette tâche n’est pas bruyant Dans l’ensemble le personnel est aimable mise à part au petit déjeuné, le comble , l’hôtesse qui place les personnes les unes collées aux autres alors qu’il y a de nombreuses places libres, pour moi c’est inadmissible, la quiétude du petit déjeuné est primordiale De plus un jus de fruits frais est proposé , alors qu’il s’agit d’un jus d’orange en brique ou bouteille de verre , peu importe il ne s’agit certainement pas d’un jus d’orange frais sans conservateur tout juste pressé, d’ailleurs le même est proposé au buffet donc inutile de le proposer lors de la commande de la boisson chaude Cet hôtel reste tout de même une merveille pour son ambiance feutré et d’une autre époque , une déco d’un ravissement qui me fera revenir quand Mgallerie ce sera rendu compte des manquements liés au service , des stagiaires oui mais trop de stagiaires c’est non et les hôtesses du petit déjeuné devraient revoir leur service ( amabilité, discrétion dans leur bavardage et mise en place des clients ) , un cinq étoiles doit être à la hauteur des exigences qui font de lui un produit d’excellence , ce n’est hélas plus le cas du grand hôtel de cabourg pour le moment