Hotel terbaik di Saint-Omer

The issue is that the Ibis website lists this hotel as wheelchair accessible - it is NOT! The main entrance has several steps with step-free access around the back, through the car park, then through a narrow passage to reach the front desk. The problem lies with the lift to reach any of the upper floors. It is TOO SMALL to accommodate a basic wheelchair with occupant. Advice: contact Monsieur et Madame, who are friendly and helpful, if you have accesibility needs. The room was very quiet for such a central hotel but it was, as other reviewers have mentioned, very small and this did impact on the general level of comfort. However, the room and environs were very clean and a restful night was had. Parking spaces are limited and may be difficult with a larger vehicle. Onsite Charlie's Corner is convenient for an evening meal, good value for money and well presented.

Aceptable,

Beautiful, modern hotel. Clean, good sized rooms, great parking for 12€ and free disabled parking for my parents, we had a twin room that was clean, a good size and had lovely Nuxe bath products, my parents had a junior suite which had lovely extras to make it special, the air conditioning however was not good! Very very low power, so the room was hot. We had dinner in the courtyard as a family with two dogs, the food was excellent, but the real diamond, was our waitress Celine, so so so friendly, looked after us immensely and helped me pronounce Mille Feuille! We chatted and it turns out she is learning everything and I must tell you, she was magnificent, a real credit to you. Everything was perfect just a bit hot in the rooms, thank you for a great stay, and thank you Celine! You made our dinner very special.

This was the worst service I have ever witnessed at a restaurant. Our table was booked for 7.30pm, shown to table with no friendliness and left to sit there for 20 minutes. Five other couples arrived during this time and not one of us were asked if we wanted a drink (it was a hot evening) or given menus. When they eventually handed out menus, we were last and they also let people in with dogs which is disgusting. The menu although pre-warned would be limited, was not released until we went in. There were 2 starters, mains and deserts of which 4 of the 6 items my wife couldn't eat because of intolerances and I can't eat fish which was on the starter and main, so very limited choice for 35 Euros per head. No offer to find alternatives for us so we walked out and went to the bar, they had a cheese selection which was our evening meal, makes you wonder why they couldn't offer this when I asked about the deserts. On check out there was no apology or offer of a discount in the form of compensation. The bar was virtually never staffed, you have to go to reception to get help. I will certainly not be staying here again, should've gone back to Chateau De Cocove where they know how to look after guests and have enough staff on duty.

We have used this hotel many times over the years. It’s very well situated for travellers due to its proximity to Calais. When sitting out on the terrace, or dining in the large conservatory, there are fine views over the fields down to St. Omer. The rooms are situated both in the main building and in chalets in the grounds and are clean and comfortable. The room has both nespresso machines and pods and bottled water. Since Monsieur Retaux became owner of the hotel, he has continued to improve facilities. We stayed in beautifully refurbished rooms inside the main building this year. He and his staff give very friendly service. We always look forward to our evening meals here. The menu features regional, seasonal produce, beautifully cooked and presented. We loved the home made desert choices. There is also a good wine list and we’ll stocked bar. We look forward to returning.