Hotel terbaik di Venelles

My wife and I recently visited Provence for three nights, and stayed at Chateau de la Gaude because we had read great things about this relatively new hotel, and it seemed to offer a lovely, quintessentially French setting. This boutique hotel did fit what we were looking for in many ways, with its impeccably restored historic buildings that are fully updated and modern on the inside. However, we were disappointed with the service, which was simply not at the level of a true five-star hotel. Pre-Arrival Experience: Prior to our stay, I contacted the hotel by email on several occasions to help plan our stay. I asked for help in booking dinners and planning transfers, including from the airport on our arrival, and then to our next hotel on the Cote d’Azur at the end of our stay. I thought the transfer costs, while not cheap, were actually fair given what other hotels on our trip were charging for the same services. As an example, the airport transfer is 110€ each way, and other hotels were charging almost double that amount for similar distances between hotel and airport. The communication prior to arrival was great. Sarah in particular went out of her way to respond promptly to each of my inquiries, and I felt really confident that everything was well taken care of prior to arrival. I think this gave me a false sense of how service would be once we were there. Arrival Experience: We arrived at Marseille Airport on a morning flight, just before 10:00 am. The driver arranged by the hotel, Eric, was waiting for us with our name on a sign just outside of baggage claim, and he was just incredibly nice and welcoming. He took us out to a van and had us quickly on our way. He was also our driver to our next destination at the end of the trip, and I was so glad that the hotel had booked him on both ends of the trip. He was a great driver and just did a perfect job. The hotel’s website specifies that airport transfers will be in a Tesla Model X, and this was not that, but instead was a standard Mercedes van. We didn’t have a problem with it really, and like I said, we thought the driver was great. However, it could be disappointing to think you’re being picked up in a Tesla and not have that. The drive from Marseille Airport to the hotel was easy – just under 30 minutes at a time of day with minimal traffic. When we pulled into the property, I was a little surprised that none of the staff were around to greet us. Since we were arriving in a transfer booked by the hotel, it would have been easy to coordinate with the driver to be ready to welcome us. When I walked into the small lobby/reception area, the staff just seemed surprised to have an arriving guest. The staff member who checked us in did seem well-meaning though. She was helpful, and apologized profusely for the fact that our room was not yet ready, even though it was well before standard check-in time. She told us they would expedite room cleaning so we could have the room by noon, which w

Despite a fantastic restoration, and grounds this is not a properly sophisticated Relais and Chateau. We had a fantastic room and stayed 3 nights. Unfortunately 2 out of 3 nights, there was no turn down service at all. In this case, it would have meant, closing shutters and drapes, checking bed and towels. Why wasn't this provided? Our guess would be either: understaffed or missing management. Same is true of the breakfast. Price- steep. Food-- below average. Service-- totally missing. For example: It took multiple people to get us an Americano coffee and an espresso, with a 20 min. wait for this. After several assurances, that my gluten free needs would be accommodated, every day (3 for 3) I waited 20-45 min. for a gluten free roll. (I was told last day, sorry they couldn't find it!) (Given rock hard overly toasted bread instead). Scrambled eggs at the buffet were horrible, and when we asked, they were replaced with a new batch, but really? Where is the supervision? And at this price? Dinners-- were better. Service was very good, and we complimented the chef and the pastry chef.........Ate there 2 nights, and the third night went to the nearby village of Lourmarin, and dined at Da Ora (Italian) and it was great! Disappointed that they don't have sufficient staff and good management.

Chambre en réz de chaussée très salle sous le lit près de la fenêtre un truc bizarre urine vomit on ne savais pas trop une odeur d égout et de moisit salle de bain très petite ou il manque la tablette ménage des toilettes vraiment pas terrible heureusement literie propre et de bonne qualité cette chambre était à refaire nous avons pris le petit déjeuner mais plus de café le dimanche à 9h30 viennoiseries brûlées et pas cuites le cadre est magnifique c’est vraiment dommage qu’il y est si peu d’entretien et de ménage il manque des tasses des cuillères à la réception pour le petit déjeuner

Really enjoyed our 3 night stay here. We had a room opening onto the lovely garden with our own terrace space. The room was spacious and stylishly decorated. An interesting broken plan layout which worked well The bed was very comfortable and there was a large shower with monsoon head with plenty of hot water. Mini fridge in the room was a nice touch The whole place had a considered, design conscious boutique feel to it - the staff were also really friendly and helpful. Short stroll to the old town so nice to pop back and enjoy the peace and quiet of the garden sometimes. We sorted our own breakfast as there's a good bakery nearby and it was nice to choose things and eat outside our room. Wish there were more hotels like this at this price point.

Hotel is very well located with an excellent outdoor pool facility, staff at the bar were quite friendly. The staff at reception were a bit 'hit and miss' .. sometimes helpful and other times not, really depended on who you spoke with.

艾克斯市區真的很難停車。建議打電話跟酒店預約停車位（衹有三個）。這是一家很熱門的酒店，挺新潮。幾個店員都非常熱心，英語不好的中國人不用擔心交流問題。因為附近在修路，店員在地圖上耐心地給我畫行車路線圖，還要主動給我推薦餐館和景點。附近有小超市，水果店，點心店，路口有當地人也去的很美味的餐館，名叫 Le Thermal。不過最好在晚上七點前回酒店。