Hotel terbaik di Alkham

The booking email gives you the code to enter the area with the rooms and your own room but it doesn’t tell you that you need to press a star after you entered the code so it took us a while to work it out and to enter. The car park was full when we arrived and we needed to charge our car but another car was parked in the space for electric vehicles. It was owned by one of the employers so we had to ask him to move it. When we entered room number 2, it was FREEZING! The window had been left open and even when we closed it, the glass was so thin that it felt like it was still open. One of the panels of the blind was broken and hanging. We had to hang a blanket over the blind to block the cold air coming in. With a small radiator in the room, candles we brought from home and a hot shower on, eventually the room warmed up. The water pressure in the shower is very weak so it took me a while to wash my hair to get ready for the evening. We went downstairs for dinner and they were short of staff so it took ages before someone took our order. The food was not great. Chips were fried in old oil and the burger tasted very raw. The Camembert cheese was not melted properly. The breakfast in the morning was not too bad but the one piece of toast they serve was very hard. Again, short of staff in the morning. The coffee machine was not working properly and we had to turn it on and off to get a cup of coffee. The staff are lovely and they are trying their best…

Imagine woke up by a really bad disturbance at 1am for screaming, shouting, running the hallway and bagging doors by a group of kids. Mind you, not just one room doing all of this, it's more than 5 rooms. We called the front desk to inform them. We were with our senior citizen mother who needs rest from a long trip. The person in front desk just said ” I got it” then hung up the phone since we were not the only one complained. It continued for the last few minutes. We did not see any hotel staff that can control the kids or any adult in the hallway. My husband and I went to the front office and ask the front desk guy nicely (white, old and bald headed). The front desk guy responded to my husband aggressively ” What do you want me to do? Spank them?” That was the rudest response to a front desk officer who doesn't know what customer service. IHG Hotel group should look into this and company standards with their staff member's character. We checked out on time even if we have lacked of sleep from that incident. No apologies from the management.

位置不錯，在海邊，早晨可以聽到海鷗的聲音，比較安靜，還可以可以可以可以可以可以可以可以可以可以可以可以可以

All the staff are really good, from check in, bar staff and those in Wheelers. We had asked for a room with a bath, and although originally the guy on reception was not sure, whenwe got in the room we did have one. Maybe we should have been told about the scafolding outside the window? Dinner was great. We had not booked breakfast, but since dinner had been so nice we decided to have breakfast. When we got there wew were told that they were so fully booked, but they took us into Wheelers. The small breakfast was superb, and my wife enjoyed her breakfast and latte, what a result that was. Only slight negative about the whole stay was that some glasses and used plates remained outside the rooms, adjacent to our room, but other than that this hotel is really good.