Hotel terbaik di Arundel

First of all , we had an issue with our room which wasn’t the hotels fault at all. It was in fact the sub contractor workers who were there at the time. It resulted in us not even staying the night and travelling back 3 hours home the same evening. When I spoke to reception about the problem the manager was helpful and explained we would get a full refund. I later on spoke to Georgios Lympitakis through email and let me tell you , he was a fantastic manager and offered us a free stay at their sister hotel (closer to home) and a full refund still applied. Very apologetic and sorted things out for us straight away. It was unfortunate about the stay in general but I cannot fault the staff especially Georgios Lympitakis who was an absolute delight. Kudos to you sir.

The hotel is in a good location in the middle of Arundel, near the castle and the river. We stayed on a Saturday night and also had dinner at the hotel. We stayed in room 6, which was a bit small as it’s sold as an ‘Indulgence Room’ and does not even have a wardrobe. The bed was comfortable and the bathroom was fine, with a nice shower. The hotel menu was good, with a good selection of dishes, and the food was very nice.

We stayed here for 2 nights whilst visiting Arundel for a long weekend break & I could not fault this Hotel. Very polite/friendly reception staff made checking in and out a pleasure. I had booked a Superior room, and it did not disappoint at all - Room 007 must be the best room here, don’t think I have ever seen such a large bathroom - and there was a 2nd large TV in there. Add on a comfy 4 poster bed and everything you could need drink wise - it was perfect. Breakfast was very nice, good choice and again the service was spot on. Arundel itself is lovely and the Norfolk Arms Hotel couldn’t be better positioned. Ample easy parking around the back at £7.50 per night was a bonus - so would we stay here again ?………..oh yes, definitely !

Saturday night stay for 2 expecting a quiet night to break up a 700 mile journey. Room, food and facilities generally good. However the hotel hosts events and there was a very noisy party hosted on the night of our stay with disco music until midnight. This was unexpected and ruined our quiet night. Reception advised that the party was a last minute booking and they would usually call guests to offer cancellation if it was a problem but had not had time or overlooked calling us. For those wanting a quiet night, it would be prudent to check that there is no similar event on the night they wish to book.

The fire alarm activated on Wednesday evening and early Thursday morning (0610). On both occasions I went to the reception to try to get a status update. On both occasions the reception was unmanned but I could see from the public side of the reception desk that the Fire Alarm panel was showing an alarm activation. All fire doors were in the closed position, having been automatically closed once the fire alarm had activated. On both occasions when the manager returned to the reception desk they confirmed that it was a false alarm activated by someone using the shower in one of the rooms. The fire detection system does not appear to be fit for purpose if it falsely activated when someone takes a shower. The manager I spoke with today following the 2nd activation said that they had spoken to a guest and told him to make sure the windows in his room were open if he took a shower. We won’t be staying at this accommodation in the future due to the level of disruption experienced during our stay, together with my concerns over the fire detection system. This is disappointing as the accommodation, although basic, was very clean and reasonably priced.