Hotel terbaik di Castle

The hotel is centrally located with being near to all major attractions and shopping places in the city , Great room and service . Recommended to stay

Ice maker is ready on each floor. It’s come with water also. NO Fridge is a bit disappointed. Stay 5 days 4 Nights… not suggest staying in the summertime; you must request Fan. AirCon is only available at 10:00 p.m. If you complain, that no doubt that the response is more rapid than expected. But the problem remains the same. A fan may probably be available for you. No late check …my first time to request to pay for a late check such as 12:00. (Due to my train is at 14:00) All staffs are polite when approached and in a helpful attitude…BUT as I said. Everything remains unchanged. Good luck all

Prime location, lovely layout and friendly staff. The room was well presented. However, the hotel food really let the experience down. Namely as there is a £6 add-on charge for room service which isn’t advertised clearly enough! Imagine my shock when I went to pay. The pizza was very average too. So in all £23 for a pizza that I probably could’ve made better myself. Insanity.

Excellent location, close to the castle and Cardiff market with great range of food choice. Comfortable huge bed. Spacious bathroom. Excellent front desk services who has helped me to register loyalty program to get free parking.

Really love this hotel and the location right in the centre! I always choose to stay here. Staff are super friendly and rooms are nice and clean. Car park under the hotel (at an extra cost of £18pn) The only difficult thing is getting to the hotel by car, as it sends you down a bus/taxi lane which can be confusing.

Room was good and clean. Location excellent. All the staff were polite. Breakfast is self service but very good.

We stayed at the Hilton Cardiff for four days at the end of March 2023. We really enjoyed our stay! The people at reception made us feel very welcomed, and couldn’t have been nicer! ALL of the people who work here were extremely friendly and helpful. We wanted to give a special thank you to Mark, the night manager. He was always cheerful - at the beginning AND at the end of his shift in the morning, which is not easy! He even kindly got us a bucket of ice very early one morning when my wife hurt her knee as she was stepping out of bed and the bed rolled away from her. We spoke to Mark about the incident, and hopefully, by now, they have fixed the “rolling coasters with no brakes on the box springs” problem. Mark was so kind and concerned about her fall that he checked on her twice - right after the incident and even the next day, which was the last day of our stay. The breakfast buffet had an excellent variety of hot and cold food offerings and was maintained to perfection by the attentive and efficient staff! The buffet was hosted by Bassam, who was very personable and interesting to talk with. The executive lounge was lovely, with beverages and a few snacks available throughout the day. There is an evening manager’s reception and some savory finger foods were offered each night. Our room had a stunning view of Cardiff Castle and the castle grounds! We would happily return to Hilton Cardiff, and we thank them for making our stay really memorable and pleasant. As a side note, we took the Cardiff Castle Ghost Tour and highly recommend it! It’s great to be able to tour the castle at night, and the two hosts were full of fun facts and historical information about the beautiful and “over the top” decor of the castle!

The staff who I phoned on arrival was brilliant as I don't come from Cardiff, I came from London and thr lady stayed on phone with me telling me where to go and park ect. Parking is terrible as no parking on site so you have to park at NCP multi story car park which would of cost £19.99 per night but luckily I had family near by so I parked else where. My hotel room was not clean as in walls were dirty and tea stains. Thr bed was nice tho and was clean. The shower rim at bottom was held on with black tape and what I payed was not worth it at all. Iv paid the same amount for different hotels and was so much better. This this was very disappointing so much. Hat to pick keys up from the chicken shop next door. Thr stairs where very worn out and looking shabby and the stairs so steep and alot of them and with asthma problems I didn't really go out due to this. I can fault the staff tho as had problems with my remote which they sorted straight away and was so lovely so thr staff made it nice but thr hotel it self needs a big refurbishment. I won't be staying here again.