Hotel terbaik di Charlton

We haven't been since 2016 as we were so disappointed by that last visit. This time we wanted a couple of days away midweek with access to a pool and gym. The room was a long way from reception involving several stairs. The room was nice - as always but I was surprised to find that there wasn't a fridge and although there was a posh coffee machine but only UHT milk. There aren't many sockets which are in the right place for recharging devices. Breakfast was very nice, served in Farmer, Butcher etc. good quality food with hot food cooked to order although some days the staff were struggling to keep up with the food orders. The staff don't wear uniform or name badges so to start with it hard to know who is who, however they were all very pleasant and helpful. Sadly coffee comes from a machine and is dispensed into nasty mugs,teapots are a strange red & white enamel. We didn't eat at the hotel in the evening - we couldn't find an up to date menu - the menu on the website was labelled as the Spring menu even though it was the end of August, what we saw looked pricey and not very interesting. The pool and gym were fine although when we tried to use the pool in the afternoon half was blocked for family use which was fine but half of the remaining space was blocked off for private lessons which didn't leave much for the rest of us.

This is the worst room we've ever stayed in. We complained about the grim room we were put in at first and they moved us to another room which we were told had been renovated but the only 'renovation' was that one wall had been painted to cover over the mould. The room was poorly maintained, dirty, mouldy, scuffed and peeling paintwork, dirty walls, old broken furnishings, paint on the carpet and torn duvet cover. The toilet leaked, there was no extraction in the bathroom and the over-sink light didn't work. The room hadn't even been cleaned prior to our arrival and we had to ask the staff to come and hoover after I found the previous residents toenails on the carpet. Really disgusting. We went and bought antibacterial wipes and cleaned all the surfaces and bathroom ourselves. We didn't risk having the breakfast. We weren't able to move anywhere else as the city was very busy due to it being Goodwood Revival weekend, but we would have most definitely not stayed there had there been alternative accommodation. You couldn't even pay us to stay here again with the property in it's current state. The owner needs to completely ***** out and renovate the rooms, put in new bathrooms, carpets and furnishings and employ cleaners who actually clean. This standard of rooms are unacceptable and the owners should be frankly embarrassed to offer these rooms and by the lack of care and investment in their property. The staff were helpful and did try their best to rectify things when we complained and seemed embarrassed by the poor quality of the accommodation. The only good thing about the place, other than the staff, is the location which is very central.