Hotel terbaik di Coates

The hotel is generally very good. The staff are all very helpful and the food is of good quality. The issue we had was that two hours after our arrival at the hotel, my husband decided to take a shower. Due to the hotel not providing any nonslip mat either in the shower or on the floor, and the fact that the shower tray did not have a lip meant that the water came out onto the floor which made it very slippery indeed. This had obviously happened previously as the bottom of the fire escape door in the bathroom was clearly rotted at the bottom through water ingress. The only item the hotel had provided was a small towelling Mat which he put on the floor and obviously it was no use against the very slippery water covered floor and he fell awkwardly, causing extensive swelling, pain and bruising to his elbow and arm. I contacted reception to have this put into the accident book and ask for a first idea and We were given ice to put on the elbow to ease the swelling. We were also offered a different room but were told it would not be a feature room, which we refused as we had paid for a feature room. My husband is disabled in any event and during our short break away he was unable to sleep much at night due to the pain in his arm, which worsened when we arrived home. The night this happened, he didn’t feel like eating in the restaurant so we asked if we could order from the bar. The hotel bought bar food to our room and I was a little surprised to see they had still added a service charge onto the bill for that evenings 2 sandwiches and coffee. We stayed for a further three days, as planned but did not use the shower again during our stay.

The staff greeted us with a warm and welcoming smile. The room was well laid out and very clean. We ate in the restaurant on our first night and the food was excellent. The service was prompt, efficient and friendly. Margaret made us feel right at home. The service in the bar was attentive and efficient. The barman was friendly and helpful. The full English breakfast gave us a great start to the day. There was plenty of choice and the service was quick and friendly. Parking on site was secure and there were plenty of spaces. We would definitely recommend this hotel and look forward to returning in the near future.

Great Hotel in lovely location - have stayed a few times and loved it - however unfortunately this time was let down by staff shortage - my Room was not cleaned or any fresh towels amd products replaced . Reception desk was often no one there - my card key for room did not work - twice had to go back down to replace and had to wait along time in both occassions as no one on reception - it ruined my stay ,this time.

We stayed in a signature room, when I opened the door the room was so small that the door would only open half way as it was so close to the bed. You need to be slim to get in these rooms, and don't take a suit case or you will only be able to get it into the room turning it sideways. The rooms are fine nice decor but very dark due to the scaffold outside the window. The Hotel phoned me a week before arrival to say the courtyard was closed due to works going on but never mentioned the scaffold. Whilst we were at breakfast the workers on the scaffolds managed to open two of our windows and decided to sweep dust and rubbish around on the scaffold which started to come into the room. We also had to put up with disgusting foul language from the workers. We told the lady when we booked out, she said 'Oh deer, hope your next visit will be better` never again. These people are amateurs and should have never let those rooms with the noisy works going on. However Breakfast is good.

We booked The Talbot as we like staying in Pubs for the social aspect but The Pub wasn’t open at all during our visit and suspect it isn’t any longer. The little time we spent with our hosts showed they were very friendly nice people although on arrival we felt we were being dissuaded from booking breakfast. Room 3 was clean and quite large but the steep wooden staircase to reach it was dilapidated and very uncomfortable to climb up and down. Could be a big problem for some people. Bed not particularly comfortable either. Get the impression it is being run down and no longer having any investment in it. Have to say location is great.