Hotel terbaik di Grays

Checked in yesterday after a lovely lady from reception called to check what time I was arriving so she could arrange an ice bucket to go to the room like I requested via email. Staff all very welcoming and friendly. Went to my room, which was more than suitable. All very clean. They had decorated the bed as a romantic gesture for me and my husband. The details were wonderful and put a smile on our faces. Robes and slippers were provided and neatly laid out on the bed. Before my husband came to join me, I was there a while to pamper myself, I ordered room service, and had a ham and cheese sandwich that came with delicious hot fries and ordered a large Diet Coke. Delivered by a spritely and pleasant gentleman.The food looked great all on a tray, fresh and tasty. The bed was very comfortable, everything was easy to find and the curtains were brilliant, kept all the light out. Really happy that they had a heater that you could control and as someone who gets rather hot, it had a fan setting. This made my stay extra enjoyable. We had dinner in the restaurant, it was a lovely bright room, good choice of music. We both had steak with was cooked to perfection, we both went to a restaurant in Ongar last week where we paid £40 EACH for fillet steak, it was awful!! Your steak beat theirs hands down!! Everything in that plate was absolutely delicious Desert was delicious and we had a well needed rest on our comfy bed. We had a breakfast in the morning, and we were more than happy to wait as we were told there would be a slight delay as there were large tables that had sat for breakfast from yesterdays event. It was nice that the lady advised us but showed us the way to get some refreshments tea, coffee toast juice you name it, it was there. Breakfast was delicious, all cooked very well. We stayed here half board. We would definitely recommend staying here.

The shower head support was broken amd fell on my shoulder. The metal joints of the bathroom door were rusty and made an uncomfortable to the ears. The body gel bottle was broken. I had to open it instead of pressing on it. Frustrating for the only night. But this should be checked before i arrived. No one even asked me to my stay was. I'm sort of used to this last aspect now.

We had our wedding reception in The Thurrock Hotel and it was great. Trish, Kirsty, Donna and all the staff were great from starting planning all the way to the end of the big day. We liked the venue because our guests were able to stay the night before and after. Location is very good because it's near the main roads. The food and drink was excellent. The hotel will hold a special place in our hearts forever.

Staff are friendly and helpful, however booking was overlooked and I didn't get a room to accommodate the people in the booking. Room is standard/ basic, no fan or aircon, Mattress is average. Good WiFi. For the price charged specifically for that night at £58, not value for money. Location is ok, close to motorways.

Overall we were pleasantly surprised with our stay since it was our first time staying at this hotel chain. The location was convenient being right next to the A2, yet still peaceful inside our hotel. The room was very large, the customer service was great and the value for money was so much better than the more established chains. There’s also an independent coffee stand just a short walk from the hotel. It’s called grounded coffee and we recommend a visit. A highly recommended hotel.

We had a nice time at the spa and all enjoyed our massages! However it was abruptly ended and we were told to go straight back to the changing rooms to get changed and then leave as they were then shut. Not sure why they let you book a massage at 5:30 if they shut at 6 and have to rush you out of the building. They took our towels back before we finished our massages, so when I went to ask for them at the reception so we could dry off and get changed I was asked do I actually need them. I’m not sure if they expected us to put our clothes straight on over the oil? Overall we had a good time but felt very rushed at the end and not very relaxed as we rushed to get our clothes on and leave without being able to have a shower.