Hotel terbaik di Great Malvern

This really is an unexpected gem of a hotel, with several small rooms, bar, snug, etc, which are welcoming and quirky! We waited at an empty reception for just a few minutes to check in. Our bedroom was spacious and airy with a large bathroom with walk in shower. The hotel is spotlessly clean and breakfast was fabulous with a magnificent choice of food catering for every palette! The only negative for me was my lunch. My wife plumped for sea bass and raspberry tart with custard which she said was delicious. Unfortunately, I selected steak and ale pie which had obviously been left beneath a heat lamp as it had dried out, although the taste was lovely, followed by a rather dry American cheesecake. The only other negative was a lumpy pillow (but I'm sure that would have been changed had I asked). Overall, despite my food experience, it is a great hotel, with friendly staff and there is much to be recommended.

Excellent location. Good reception. Wedding party in full swing was fine. Sadly, the restaurant was closed which was disappointing as we were hoping to have a relaxing evening. Food was served in the bar and was not the standard you would expect at such an establishment but we had no choice as local restaurants were difficult to secure a booking so late in the day. Room was fine and staff excellent. Small problem with evening bar meal was avoidable. Although we booked a table on arrival using our room number, we received a call from reception the following day asking for payment - we explained that we were not due to leave until the following day and would settle the account immediately if required - which we did. Again not the level of expertise and communication you would expect from a 4 star hotel.

Everything you want from a B&B and nothing you don't! After 15 years in the business, Liz & David know what they're doing. High standard of furnishing, cleanliness and lighting. Everything well thought through, including the large cubby hole in the shower so you can take more than one product in with you. As it was chilly, Liz thoughtfully brought up a plug in radiator which worked a treat. They both strike the right balance of friendliness and helpfulness without being overbearing. I brought a takeaway back both nights and plate and cutlery was provided without a fuss and much appreciated. Breakfast was yummy, fresh fruit and yogurt, followed by quality smoked salmon and gluten free bread provided without a fuss, Liz checking I didn't have any other dietary restrictions. It's a 25 minute walk uphill to town to burn off the breakfast, but downhill with any shopping. There are some less hilly walks around the commons nearby, and the ”village” centre has everything you need if you don't fancy a trek up the hill. Parking no problem around the corner and if I'd needed to charge my EV wouldn't have been a problem. Hopefully back later this year, Thanks!

Massage - I have visited the spa a few times before, but during my last visit the treatment room where I had my massage was cold, there was a heated bed but it only heated my middle section there was no heat for the legs or feet, the masseuse had to put a towel over my feet, I couldn't wait for it to be over to get dressed and warm up. The massage was fine but it is a different technique every time, there does not seem to be consistent approach. Spa Pool - The spa pool although heated was too cold, it was swimming pool temperature not hot tub temperature. Going to the outside pool gave me goose bumps. I would not visit again during the colder months but from experience even in summer it feels too cold. The air temperature of the pool area and changing rooms is good, it is the coldness of the water that is the problem. One of the saunas was cold and smelled bad but had not been closed. Overcrowded - The loungers were all full and some guests were unable to obtain a seat, this gave the feeling of been packed in sunbathing at a cheap spanish hotel rather than a relaxing spa experience. Spa Package - The fruit juice given as part of the package was a really cheap carton juice tasted like the cheapest juice from a budget supermarket. This was a really small detail but gives the impression that they are cost cutting at the expense of quality, they used to offer a real fruit smoothie. I would personally pay more for a better, more luxury experience. Staff - The staff is so nice, friendly and helpful, I felt welcomed. Restaurant - The food at the restaurant was really nice and the service good. The menu keeps changing and some of the menu choices are strange, I would appreciate more classic choices like a club sandwich, beefburger or caesar salad. This was a treat for Christmas so I was really disappointed and left after a couple of hours as I was cold and miserable. The quality has deteriorated since my last visit, are they cost cutting by not heating the pool properly and overcrowding? Sadly, I probably won't go again.