Hotel terbaik di Kents Hill

The staff are brilliant here. They cannot do enough for you but it seems to lack an overall manager who can make major decisions re maintenance when things fail at weekends. You will not meet better staff anywhere friendly and keen to make everything right. Shout out to the restaurant and bar staff for being amazing and managing the new hotplates to deliver hot food on Sat and Sunday. The conference team are amazing helping move equipment and sorting any issues. It is a shame they weren't given information on how to set up our room. We had the same set up as last year snd sent photos which didn't reach the team in time. They reorganised with a smile having to move 12 heavy chairs with arms to those without so our accordionists could play their instruments. Better communication would have avoided us having no access to our break room due to another group having officious security who were turning away anyone not in their conference group. A member of the conference team dealt with this swiftly and provided us with an alternative space. Again a Manager overseeing would have noticed the refreshment room would not accommodate this very large group as well as our small one.it seems an awful lot is put on staff to sort when someone with a complete overview should be doing this. They all deserve a massive bonus for sorting everything with a smile. Everywhere is spotless and rooms are comfortable. Thank you from Jazz accordion group to all staff on duty Thursday to Sunday Sep 12 -15th. Many Thanks Helen

I had a fantastic time at Handycon here, and the space worked excellently for a board gaming convention. The breakfast was great and the food for lunch/dinner was decent too, if a little difficult to order. They already deliver the food to tables once you’ve ordered, so it’s crying out for an online/app ordering process. Staff throughout were lovely. The room however was incredibly dated and quite poor. Nearly everything in the room was broken, badly worn or had holes in it. All the fixtures were very dated too, and in stark contrast to the nice modern common areas in the hotel. It was serviceable as a bare bones place to sleep, and I’ll inevitably be back for the convention again, but there’s no chance I’d be staying if it weren’t convenient for that.

A very quiet and relaxing hotel. Our room overlooked the common and we were visited regularly by cows, sheep and the occasional woodpecker. Our room was comfortable and clean. We didn’t use the main restaurant but ate one evening in the bar. Food was average and not a great choice. There is an excellent pub 5 minutes walk away as well as a chain restaurant a little further away next to the Grand Union Canal ( ideal if you have kids). One annoying thing was we had to pay for the food and drink as we went, so for dinner, sweet and two drinks we had to make 4 credit card transactions. Can’t understand why you can’t charge to the room like most other hotels of this class. Breakfast was included in our room rate and there was a good selection of hot and cold food. The Staff were all friendly and engaging. If we stay in the area again, we will certainly use this hotel.

Managers very accommodating ,kind , domestic staff very friendly ,room spacious ,bed very comfy .free parking ,will return. Restaurant food good ,staff very helpful. No frill's ,a comfortable place close to centre. Thank you Mark and Kirsty

The location for me was perfect as I needed to be close to the hospital. It’s also close to bus stops into the centre and with a car you can reach destinations around the city fast. The room is as shown in photos and is very well equipped for a hotel of this category. The wine glasses and tumblers chilling in the fridge were welcome! I found the room to be very clean and well kept. There was good storage, plenty of sockets including a couple of USB ports which is handy.The views of the marina were very nice and added character. The people I met whilst staying were friendly and helpful. Overall I enjoyed my stay and had two good nights rest. I’d certainly book there again.

I love this hotel second visit within as many weeks! So clean and the staff are so kind polite and can’t do enough to help! They are all an absolute credit to this place

This hotel is absolutely amazing and the staff are just out of this world incredible! I have now stayed many times here and will keep going back! The manager is an absolute diamond guy and has all of my respect for how wonderful and accommodating he is. Nothing is ever too much to ask! Couldn’t recommend this place more. The last time I was there I managed to get a beautiful view of the moon from the balcony