Hotel terbaik di Matterdale

Nice atmosphere, some people have said dated and tired, but it is a hotel of a certain age, and it has character. We found it charming. Staff very friendly. Lovely lady on reception when we arrived, and very friendly gentleman serving breakfast. Found it strange they charge £6 supplement for eggs benedict when you are already paying £26 for breakfast but at least staff were very quick to point this out to you, so no surprises. Our only criticism would be when we checked out, there was no one on reception and we had to wait a while before finally someone appeared from the back room, clearly still consuming their breakfast, which she continued to do while checking us out. Not ideal, she could learn a lot from the very professional lady who checked us in.

On arrival in the pouring rain 3.45pm door to inn was locked, knocked on the door and lady shouted we are closed, come back at 4pm, 15mins? I said we are staying she said we are not ready. Ok! But no apologies just a bit rude, so we went for a coffee Came back after meeting up with my young family, my son and fiancé and 2 boys 3&5, my daughter 7 months pregnant husband and toddler 2 We requested a table for dinner and after some discussion were shown to the family side of the inn, very nice. We checked into our room while the family settled in to order for kids so not too late(5.30) Ordered drinks and a full family meal for 6 adults 3 kids which was lovely kids well behaved, at 6.30 popped upstairs with the toddler and boys to put PJs on. they were staying at the camp site 5 mins away that’s why we booked the Trout beck Inn, to be close to them just down the rd We had just finished dinner and the weather had changed to strong winds, so bad there was a weather warning announcement, we asked could we book 2 more rooms and were told no! although they were available they couldn’t access the booking system? So we suggested we booked tonight and paid tomorrow as weather so bad to go back to camp site with the kids Still no compromise a NO I total understand policy and procedures but this was handled all wrong even a phone call could have been made to possibly get permission surely it’s about sales! And filling rooms So we suggested my daughter pregnant and the toddler stay in our room and we would stay at camp! For their safety Again we were told NO toddler not insured? Ok understand but to say no to my day couldn’t stay 7 months pregnant, ridiculous and unacceptable ……morning - We were told on arrival please fill in Your breakfast form the night before and with all the fuss with room request and bad weather getting everyone out safely we forgot , so in the morning - breakfast served 8-9am on website, We asked at 8.30 if we could have some breakfast and lady said NO you didn’t fill in your form ! Honestly ridiculous attitude, we were told - We cook to order and buy in per order the night before ? Really So I’m not sure how that works for an Inn who can provide full evening menus unannounced but breakfast is a no go! How can a property who is providing accommodation and food as a service not have eggs, bacon, sausage,mushrooms or even cereals etc on site. 🤔 She did eventually offer toast but not with a smile Just unbelievable service and attitude, I can say one man from the bar helped by getting ice for us when the lady said she didn’t have any left so thank you to that gentleman. Seems so short sighted that the Inn itself is lovely rooms are good, but the rest is all desperately disappointing and unacceptable front of house service was uncaring and just not guest friendly really let the Inn down. Shocking service In summary our family dinner had early closing at 8.30ish so bar shut, reason we were told the lady had a lon

I am not often short of words but this place and more importantly friendliness has left me feeling so very blessed! From arrival and meeting Ian I knew we had arrived somewhere very special. Ian was just the sort of person you want to meet on arrival, friendly, personable and just a nice bloke! However as he walked us through the beautiful garden , using his horticulture knowledge to explain each plant we asked him about, I’m afraid he was trumped by the lovely Hazel (sorry Ian) what a beautiful soul, she clearly cares so much about this place but also cares so much about people who stay here. You will NEVER get the warm friendly reception from any hotel compared to this! I can’t over emphasise how welcoming. And so to our room. It was so lovely, lacked nothing and was so clean and immaculate. We even had a lounge outside the room. I would honestly say, having been a very well travelled individual for many years, if I had to end up somewhere permanently after all those hotels over so those years this spot would be up there in my top 5!!

Just returned home after a 6 hour journey from hell but yet again another great stay at the Lodge in the Vale. Have been coming to the Lodge for 3 years roughly now and the hospitality as per usual was top class. Perfect location for whatever your reasoning is for visiting the Lakes, whether its to climb the hills, explore the Lakes and all its beautiful surroundings or like myself, a avid plane spotter wanting to climb the hills for the low flying aircraft (when the weather allows). Rooms are consistently clean and tidy, nothing is ever too much to ask for if you need anything extra or more off if you stay for 4/5 nights etc, you get offered a mini room service half way through your stay if you require anything doing (new towels/etc). Not a breakfast eating person but always get lunch in the cafe after a morning out & about and the food is always spot on, whether you have a lovely warm soup or a toasted Panini! Already looking forward to my next trip and to seeing the brilliant team at both the Lodge in the Vale and the sister pub just down the road The Kings Head (30 seconds in the car or 10 min walk away) where Peter & his team always look after you if you’re staying with the Lodge! 5 stars isn’t enough for these guys!