Hotel terbaik di Taplow

From the moment we stepped foot into the house, our experience was exceptional. Elisha at the front desk was always there to answer any questions we had, and to help with scheduling tours and excursions. The entire staff were extremely friendly and warm. The room service/maids all were there to keep our room clean and provide us with water and do turn down service without us having to ask. The grounds of the property are beautiful and kept immaculate. This made our trip across the Atlantic one that we will neve forget.

Do NOT stay here! The room was adequate, the spa facilities (while very limited) were actually very good and so was the food. However the gross incompetence displayed by the staff, especially manager Wilcox, has left such a foul taste that the food may as well have been poisoned. Upon arrival a £50 holding/damages deposit was taken, with the promise that it would be returned “soon” (discouragingly vague) but could take up to 10 working days. It is now the 24th October and our stay was the 1st - 2nd, and still the money has not been returned. We had to repeatedly call and chase the matter, to find out halfway through that the staff had never actually released the funds when they said they had. It’s been an absolute nightmare trying to resolve this, to the point where we have had to involve the bank and jump through several hoops and procedures in order for the money to be returned. No one is able to take accountability over this, even after having complained officially. Until Wilcox & his entire team have been fired, this place is to be avoided at all costs. The customer service (or lack thereof) as well as total incompetence on the business end of things is shocking and embarrassing for anyone who works there.

3 stars but could easily have been better.. We were given a v friendly welcome by nice staff and maintenance men (!) and were allowed to park our cars prior to the official checkin time as we and our friends were having lunch at the Waterside at Bray to celebrate various anniversaries. I booked executive room 104 which was one of the refurbished rooms. Large room with Beautiful big windows overlooking the river. Quiet outside at night although we could hear the shower running next door and voices upstairs above us so soundproofing not ideal. Bed very comfortable. Room was clean. Tiny toiletries and teeny biscuits but adequate for a one night stay. At 8:15 the following morning the water was tepid at best… so get up early if you want a hot shower! Dinner was sadly a letdown. A very long wait for starters and main courses . There were only two other tables of diners. My mushrooms on toast was v ordinary with very boring dry bread rolls split in half and not enough sauce and the main of chicken Kiev had minimal garlic and parsley butter inside. The mashed potato was delicious however….brocolli and carrots nicely cooked. Breakfast was frustrating. We were there by 9am so not late.. We kept having to ask for basics like butter and bread for toast. Which were then bought out as requested. And half an hour before end of service the chafers and toaster were switched off and trays of butter, jam etc removed. Croissants and bacon were good. Such a shame the food lets it down but I would stay at the hotel again … but eat elsewhere.

My husband and I stayed at this hotel for 3 nights, we were a little apprehensive as the hotel has recently been taken over so wasn't sure what to expect. The staff at this hotel were all so welcoming, helpful and friendly, the management should be very proud of themselves and their new team you're all doing a great job. The breakfast was lovely, our room was clean and was cleaned daily, I can honestly say the mattress was the best and we had a couple of lovely nights sleeps. If I had to give a negative then it would just be that the hotel could do with a lovely pool and spa area, it certainly has the grounds for it but I'm sure there will be some plans for it in the future. Thank you all for a lovely stay, we hope to visit again next year

Tried to check in at desk but couldn't. Someone came out and went to a cupboard and spoke to us with their backs to us so we couldn't hear them. Pleasant enough chap, but a silly place to have their computer located. Got in to room Friday 4pm. Came downstairs to meet family. No one behind bar. All serving at a wedding. Had to keep looking for staff to buy a drink. So many people waiting. So very expensive too. Had dinner in the Brasserie about 20 of us. The staff were amazingly helpful, although not enough of them so very slow. Got up and couldn't get out of our room. Called 0 to call reception. No response. ( This was the case every time. ) Thank goodness there was not a fire, apparently the phone had been disconnected to reception. I had to call a friend who went to reception. Someone came to room, got someone else, maintenance called, they came and basically kicked the door in. We were told to go to breakfast, they would locate us elsewhere and keep an eye on stuff in room. Breakfast was delicious, plenty to eat. Hubby went back to room while I met another member of family. When I got back to room we had not yet been moved. Waited another 20 mins. Hubby went down. Moved to room on 2nd floor. Said they would help us down when leaving Sunday. We then had a mad rush to get ready as parents of groom and got to wedding at Tudor Barn with minutes to spare. Checking out and, of course, no one was answering the phone in reception. A cleaner helped us down with our stuff. Upon checking out we were told no phone was connected to reception. So dangerous to lead people into believing help is at other end of phone when, in reality, this couldn't have been further from the truth. So glad they wedding was not held there. The staff did their best and were apologetic. Certainly would not recommend at all.