Hotel terbaik di Upper Tumble

Where to start! First off, the staff (Dan) when we first arrived were great- friendly and helpful and the bar area was fine. We were in the main building which is far more tired than the newer rooms near the function room. The family room (a double and a single bed) we were in was pretty crowded. Luckily the weather was rainy but warm, though the heating came on in the middle of the night so wasn't cold. The sofa was old and under the covering blanket falling apart. Not very comfy but better than the beds! The mattress for the single bed was awful, the springs through the cover were painful. We borrowed another duvet for my child to sleep on but still grim. The double bed wasn't much better tbh. Duvets were paper thin, thank goodness for the heating, pillows were no better. The ensuite was tiny but functional - just don't look at the mould in the shower. It wasn't all bad - plenty of hot water, tv reception good and tea and coffee facilities. The following morning the electrics downstairs in the dining area had short circuited due to a leak from the upstairs shower so the poor lady who cooked and served breakfast had to work very hard. Luckily we weren't in a rush but even when the owner eventually turned up, he didn't even come over and apologise for the delay. Overall, as it was the only place to stay it did the job but I wouldn't rush to stay there again. It needs a good refurb, fresh soft furnishings, new mattresses and sofa but looking at previous reviews saying the same thing, they are the only accommodation in the area so know they can change a lot in a niche market.

A truly well run, warm and welcoming hotel that is a credit to everyone that works there. As someone that travels a lot for business, staying at a hotel that is truly welcoming and genuinely friendly is actually quite rare. Every single member of staff was friendly, helpful and nothing was too much trouble - every single request was handled with a smile and genuine want to help. The food is exceptional, hearty and fresh and a real credit to the hotel. The rest areas are clean, comfortable and warm and the bar has a great selection of drinks for all tastes, again all served with a smile. The bedrooms are clean, well presented and has everything you need for a restful nights sleep. Very much I felt like this was a home from home.

We were greeted by very friendly receptionists and the entrance area was very nice. We had a drink in the bar before going up to our room and again looked after very well by Matthew and Jacob, which continued during our stay. The room was slightly dated, especially the bathroom, but was spotlessly clean and comfortable, especially the lovely bed. We requested a sea view via email beforehand and this was answered immediately and we got exactly what we wanted. On our first night we ate in the Galleria and the second night in the bar. Both very comfortable and the food was very good and reasonably priced. The menu was slightly limited and a couple of specials may have been a good idea but everything we had was very good. In fact the beef burger was incredible. Breakfast was buffet style with plenty of choice. All in all a great choice and we would definitely return. Great location for exploring the area and some of the nicest staff you could wish to meet.