Hotel terbaik di Willoughby on the Wolds

To describe this place as a flea pit would be an understatement. The place needs a complete overhaul & I recommend that you only stay here if there is literally nowhere else to stay. This place is filthy, the rooms seem to only get the basic amount of ‘cleaning’ both rooms we were shown could do with a full deep clean. The first room was stinking of cigarette smoke and the second reeked of curry. The floors, walls, light switches, doors, tiles on bathroom walls & bathroom were all filthy & had marks/dirt/stains - the sofa was just disgustingly filthy & we completely avoided it. We were unfortunate enough to stay here for only one night, but I didn’t read the reviews before we booked…I won’t make that mistake again & I hope by reading this that it will avoid you the same pain.

Visited for 1 night mid week in the middle of February. On the room booking I added that we’d like to eat in the restaurant at about 6pm and that we’d require gluten free options at breakfast as my partner is coeliac. Check in was simple and as I was about to ask about dinner I was told we had a table at 6 booked for us. The room was big and has plenty of space, comfy bed and a decent tea and coffee selection is provided. Excellent dinner in the evening with plenty of gluten free options across the menu. Breakfast was where it stepped up even further. You get a standard buffet style continental breakfast with plenty of choice of pastries, cereals, fruit, meats and cheese. But on the table was an extensive selection of gluten free pastries and cereals all covered ready for us. We will be returning whenever we’re visiting the Town Hall

A lovely guesthouse. We were greeted by Derek and shown to our room. We had the the accessible room on the ground floor. It faced the main road but it was so quiet at night, so we had a peaceful nights sleep. The breakfast cooked by Lez was one of the best we have had at a guesthouse. Everywhere was clean and nicely decorated. We will definately stay here again if we are in the area again.

Let's start off with the negative. Google Maps calls this hotel 4 star. It's not - but then it doesn't charge what a 4 star hotel would. What you get is what it calls itself: a guesthouse. With very friendly, helpful staff and a small but very comfortable room. I didn't have a massage, so can't comment on those, but look out for midweek discounts. I did, though, discover it has a Thai restaurant (not mentioned on the website). I went there simply for convenience, but found the food was great. Spicy means spicy, not the sort of medium version you get in some Thai restaurants, so take their labels seriously. And the food is freshly prepared and made on the spot - definitely to be recommended.

Arrival • Our arrival was straightforward – easy and pleasant. Were informed that the restaurant was not open. • We were staying for 4 nights (F, S, S, M). Room • Room was clean and tidy. • Bed sheet did not completely fit the bed – minor point. • Plug sockets on desk were dead – minor point – there were plenty of others. • Lighting by wardrobe by door was poor – not great but another minor point. • Overall lighting was ok – but as ever with hotels not great for doing make-up (my partner is constantly disappointed with hotels) – minor point. • Extractor fan – non-functional in bathroom leading to a steamed-up room – minor point. • Shower was super powerful and hot. Breakfast • 8 – 10am. We arrived 9am. • Instant coffee only – no decaffeinated evident though we didn’t ask for more • Only one type of milk. • There was a breakfast cereal dispenser for x4 types. o However, on the first day there were only two options – cornflakes and cocoa-pops. For the remaining three days only cocoa pops. • Insufficient tables spread across two areas with a trip hazard in between. o The tables were not all suitable for breakfast – more coffee table style • Toaster was inadequate and was connected to power via a hanging multiplug which would be an electrical hazard. • Over the weekend the cooked breakfast was served buffet style. o On arrival for breakfast there were no eggs and these needed to be requested. • On Monday and Tuesday there was table service. o The friendly staff informed us that not all options were available o Eggs on toast came as one egg (isn't the norm two eggs?). Staff • Overall the staff appeared friendly • It was unfair to leave the young lad to manage the customers at breakfast on his own over the weekend. o He did a pretty good job with a number of requests for more cutlery, coffee, eggs, cereal  Probably deserves a pay-rise for his resilience • Someone at front desk appeared to be smoking on Monday morning Décor and other • Wallpaper hanging off in breakfast lounge • The hotel building and grounds belied a relatively rundown interior with a dated look. Conclusion • The room was comfortable, but the breakfast experience was a disappointment. • The staff were friendly but seemed to be going through the motions. • We would have checked out from the hotel had it been possible not to lose booking fee. • Would not recommend anyone to stay based on our experience. • The whole place needs an injection of process and strategy to create engagement and uplift. In other words the manager/management/owner need to do better. • Customer expectations need to be managed better o For example, remove the cereal dispenser with empty options if supplies are low/not available, which we were told they were. Or go to the local co-op and buy some – go the extra mile. o Instruct staff to have the same message o To explain clearly that breakfast is only of a certain type – not tell us what we cannot have  That said it would be unfair to judge the staff as it l