Hotel terbaik di Yeovil

We had our wedding reception here in August . Things were great to start with and staff seemed helpful . As soon as we made payment things went drastically down hill! When we arrived our greeting wasn’t great, they also tried to charge twice for my best man’s room ! when we got to the room , it wasn’t clean, very dusty and bathroom smelling of urine. When we were setting our reception in the function room we were ignored by numerous members of staff,. The morning of our wedding we were totally ignored and had management walking in showing other couples the room although it was booked to us. again no acknowledgement or good morning to us ! The room hadn’t been cleaned or hoovered as agreed it would be ,We had to cloth our own tables as it hadn’t been done correctly it looked like the clothes had just been thrown on, Minimal effort ! When we returned from our ceremony we had the same stinking attitude. Who ever was serving on the bar that evening needs to be spoken to as they were still serving our guests even though it was very clear they had already had far to much to drink. Towards the end of the evening Richard a duty manager came in to our reception demanding for me to pay extra charges in front of our guests and my wife , how inappropriate and beyond rude ! This wasn’t the end of it, he then tried to take payment from my wife’s card on file unauthorised!! If that wasn’t bad enough, an hour later the night porter arrived swearing saying what a mess the room was, what do you expect after a wedding party and how dare he swear in front us us all ! They have also since added in all kinds of extra charges and again taken payment from a card unauthorised!! The full English breakfast was unbelievably greasy and we couldn’t even eat half of it and felt quite ill afterwards ..disgusting ! The staffs general attitude here is they couldn’t give a sh*t and they all need thorough training as none have customer service skills . I have worked in hospitality for 25 years and this has to be one if not the worst experience we have ever had. Currently we are trying to take this further with head office but surprise surprise after asking for head offices contact details we have be ignored Words are beyond us how disrespectful and disgusting the service is here Thank you manor for ruining what should have been such a special time AVOID AVOID AVOID !!!!!

We had a wonderful stay. Hotel room was fairly new and spotlessly clean. Good size room with a fridge, and everything you needed. Breakfast was delicious, hot selection lcooked fresh to order, tastes much better and no waste. Good selection of continental foods. The staff are very friendly and helpful. We didn't eat in the hotel but restaurant looked nice. There is a pub across the road that was welcoming and good food, and prices. The gym is small but well equipped. We hope to come back sometime

Great Village pub feel, inviting Bar, Lounge area and a very smart Restaurant. Great Food, plenty of choices. Fantastic Staff, especially little Zoe, who just never stops, bless her. Young Josh was very good too, just starting out in life, we're sure he'll go a long way. Good Luck Josh. Clive/Cliff who waited on us on Saturday evening is also very efficient and professional. The staff on the Sunday night wasn't very good at making liqueur coffees, feel more training might be needed in that department. The only negative my Husband had was at the time we were there, the 3 draft ales were all the amber range, even the guest ale, would have preferred a golden ale option. No complaints whatsoever about the food, everything we ordered was presented beautifully and tasted gorgeous. 😋 The room we stayed in (14) was front facing, so had a lovely view of the church and village. Room was a good size (not massive/not small) comfortable, serviceable, clean, comfy and cosy. Luckily, they have separate rooms that are dog friendly, so we could thankfully book a pet free room. A few parking spaces round the back, if you get there quick enough. The pub is perfectly situated as a base for visiting many Somerset Attractions. We will definitely be back. Thanks for having us guys. Keep up the good work. Alan & Tracy

Booked & checked in online which was very easy but to check in online you will need your drivers license or passport information so have this to hand. On arrival I found the staff very friendly and helpful and got shown to the room quickly and efficiently. They had 3 really good well kept real ales and a variety of really good lagers and ciders. Everything was spotlessly clean the food was excellent what more cld you ask with really friendly staff with a warm greeting

Best stay ever! Arranged to meet a close friend at a half way point for us for a sleepover catch up in a twin room. Jokingly asked for “something to make us smile as we have had a tough time lately ” as my guest request and the manager outdid herself! Chocolate treats, muffins and a game of swear snap! We had the best time catching up, giggling over wine and a takeaway and playing swear snap. Just brilliant and made our stay extra special. Room super clean and cosy and fridge and microwave a bonus. We curled up on the sofa and gossiped away. Nice touch having face flannel and nice toiletries and hot choc available too. Breakfast was lovely and the lady serving it was so nice. Absolutely lovely stay and we will be back!

We went with our family for meal out and because they had ribs on the menu as my partner wanted these for a meal. We had starters which were presented very nicely however my sister and I shared halloumi fries with sweet chilli sauce which were very greasy. The ribs both partners had were clearly the shop prepacked ribs you can purchase is Lidl and not good value at all. My sister and I both had the spinach,chick pea and potato curry, this was awful. No taste and so hot spice wise I couldn't eat it.. The bar manager was kind enough to knock the two curries off the bill as we didn't eat it. I would say bog standard food for high prices! In all honesty we wouldn't go back again.