Temukan Penginapan Anda di Guatemala City

Not suitable for business travelers more for tourists. Unable to conduct meetings in the public areas (business , lounge, or patio). If you plan to relax or have a casual business discussion it will be very difficult. My clients (locals) and myself repeatedly asked for the music to be turned down, even slightly. We were told by the staff it was not possible as per management policy. It was to create an atmosphere to attract street business to the bar. The patio was impossible to sit out on as the large speakers are directly over your head. There are better hotels in the area which are more suitable. Best for tourists for a stop over.

Great location -- 10 minutes from the airport, and considering the absolutely horrible traffic in Guatemala City we were truly grateful to be so close. And the buffet breakfast at The Market (the main dining venue for breakfast, lunch and dinner, plus cocktails on Sundays when the Maya bar is closed) was excellent! And it offered a variety of Guatemalan foods on the buffet. Great way to try a variety of local dishes and still have familiar foods as a back up. Wait staff were extremely attentive. Breakfast started at 6:30 am and thanks to it being a buffet we were able to get in and out in time for our 7:00 am pick up for a tour. The rooms were large, the beds comfortable, the windows sound proofed (especially important because you're so close to the airport). There is no concierge to assist you, so you have to rely on finding an available front desk clerk. Often we found we'd have to wait 15+ minutes for people checking in or out. And the front desk was not very good at recommending anything more than ”closest shopping mall with full range of restaurants.” They offer a ”dedicated” private taxi service for airport runs. We had arranged for pick up and it never came. Turned out fine -- after waiting 25 minutes for the ”no show” we got a taxi for 1/2 the price. Arranged for a transfer TO the airport upon departure because at 5 am it was the most reliable option -- and the driver arrived 10 minutes early so we didn't have to worry. Overall we were pleased with our stay. Nice hotel in a great location -- within half a block of the Westin, Holiday Inn, etc etc. -- ”the” place to be (Zone 10). Safe to walk around at night, etc. And, there's a great gift shop offering quality Guatemalan clothing, crafts, chocolate, etc.

Travelled with my kid, and they have children amenities! Nice and new facilities, will come back again

I arrived on September 17th 1:12 pm to check in to this hotel. The receptionist guy said check in was not until 3:00pm. I could have sworn I saw something on the hotels.com website that said there was a 2 hour early check in option. Pretty sure I chose it. Not sure how it didn't register. So I decided to check out the restaurant. I sat down and was greeted but a waiter. He said, we have great buffet with bla bla bla bla” I can't remember but he was REALLY trying to sell it. So I took a look at the buffet. It looked alright. There was no price visible anywhere so I didn't know how much it was. I asked the waiter and he told me to wait. He went to some room to get a scratch piece of paper. He wrote the price on the paper. It was kinda vague and his hand writing was strange. I had to ask him 3 times to clarify the price. He finally said “$34 for the lunch buffet”..... I immediately grabbed my bags and walked out. I've been all over the world and can't remember paying anywhere near that much for a lunch buffet. Not even in Europe. Around 3:00pm I was given my room key and room number. Took the elevator to room 802. It was a pretty nice room overall. The refrigerator didn't work though. Later on that night I asked some receptionist guy if I could get my refrigerator replaced. He said he would make a note of it and first thing in the morning it would be replaced. It wasn't. Around noon time the next day I went down the reception and asked a lady if she had any notes about someone needing a refrigerator replaced. Instead of answering my question she asked what my room number was. I again asked her if the receptionist guy from last night passed on the information. She again wouldn't answer and kept asking for my room number. This went on about 3 minutes or so. She then asked my name. I told her. She used this to find my room number. Still no answers about why I still had no replacement refrigerator and if any info was passed on from last night. She said I would get a replacement refrigerator soon. I didn't. Around 4:00pm I heard some cleaning ladies in the hall. I told her my refrigerator didn't work and asked them if I could get one from a near by room. She said, “OK sure”. She even carried it to my room as I grabbed the broke one and placed it in the hall. So in short... The receptionists suck at this hotel. Bathroom: Its pretty nice. The ventilation fan didn't work though. Gym: It's pretty darn good. Only thing missing was a flat bench press. There is a 45lbs bar laying on the floor though. So I am guessing this gym did have one at some point in time. The gym closes at 9:00pm. Which is still better than the Grand Tikal Futura which closes at 7:30pm. WiFi: It was good overall. It has that quirky log in system though. So after a minute of so of no activity on your smart phone it will disconnect. And you have the repeat the process over again. Breakfast: Overall it's pretty good. No buffet. Just

Una de las experiencia más extraordinarias un ambiente agradable y muy lero muy acogedor mi esposa quedó encantada y pronto regresaremos ya que el atendimento es de primera y las habitaciones es muy acogedora

This hotel was a great place for my two sons and I - good food, service and room. But the Best Part is that they graciously stored our luggage during the pandemic when we could not get back as expected to retrieve it. They went above and beyond to stay in communication during a terrible time for the country and the city, and we are so grateful. Thank you to Leonel and everyone for putting up with our luggage for so long! We will stay here when we return for sure.

I only stayed at the hotel briefly due to a late flight arrival and an early flight the next day. However, the room was decent and it was close to the airport which was all that mattered. When I checked out in the early hours of the morning there was no staff to check me out so I just gave the key card to the security.