Hotel terbaik di Surabaya

Me and my friends had an amazing stay here. The staff are very responsive and helped me fixed my suitcase. They also helped us install Netflix in our room. The room was great and we got the view of Surabaya as well. The only thing that they need to be improve is the lighting in the room cause it is a little bit dark for me.

Massive hotel with just as many guests coming in and out. Food: Breakfast wasn’t always good. There’s limited variety. I think the Food Exchange restaurant is a tad bit too small for the size of the hotel. The new Heritage restaurant on the other hand, is amazing. The buffet dinners were spectacular every night. Amenities: The pool and pool bar are great places to hang out. But you kinda need to schedule your pool time well because there’s unofficial peak times for families with kids. Depending on your family/preferences, you might aim for those times or completely avoid the pool at that time. Room: Large and spacious. We had a great city view. I didn’t appreciate the lack of hand towels in the bathroom. Everything else was up to standard.

Nestled in an enviable location, this hotel has rightfully earned its popularity among locals. Upon arrival, we were greeted by a team of amiable staff who extended a warm welcome. The breakfast buffet was exceptional, and we highly recommend trying the in-house nasi goreng. The spacious rooms, while lacking in some amenities, were otherwise comfortable. However, we did notice a slight odor of dampness and dust that was slightly unpleasant. One minor quibble we had was with the lighting - the dimming lights were not strong enough to provide sufficient illumination, especially after sunset. Additionally, we were disappointed to find only one pair of slippers provided in the room despite booking for two guests in each of our two rooms. Was this a cost-cutting measure? Our biggest issue arose when we arranged for the hotel's car service to take us to the airport upon departure. The driver first dropped off our parents at the domestic terminal, but it wasn't until later that he informed us of an additional charge to take us to the international terminal - despite the short distance between them. We had already paid a premium for the hotel's chartered car service, and it was disappointing that the driver did not disclose this additional charge upfront. While we understand the importance of profit margins, we believe it's essential to prioritize transparency and honesty with guests. Overall, this hotel was a decent choice for the price we paid. Despite the minor drawbacks, we enjoyed our stay and appreciated the friendly staff and excellent breakfast.

It's a great hotel with a shuttle service to Tunjungan Shopping. The staff are great and very attentive. The ONLY disappointment is the welcome signature Double Tree Cookies is not to the standard (compared to other Double Tree Hilton) The next incident is the Kettle while boiling gets fused and tripped the whole room. Though they replaced a new kettle, both the power sockets are no longer functioning. Informed the staff to repair when we are out, but when we returned the sockets remained non-useable.

All staffs had a great attitude、good location、there's a convenience store nearby the hotel,you can buy anything you need.And the room is very clean、got hairdryer and hot water!

Lumayan buat singgah istirahat

Hotel bagus,staff ramah,letak strategis

tidak direkomendasikan menginap disini. sangat jorok dan kotor. standart prokes nyantidak dijalankan.

Kamarnya kecil tapi nyaman. harga murah sudah termasuk sarapan. Sarapannya lumayan, menu bervariasi

Hotel baru, saat saya menginap mungkin baru beberapa minggu opening jadi untuk fasilitas masih bagus dan baru. Overall sangat baik termasuk pelayanan, namun ada beberapa hal yang perlu diperbaiki terutama untuk parkir motor yg dimana akses jalan yg sangat curam dan menikung serta sempit yg menurut saya bisa membahayakan tamu. Lalu untuk kebersihan kamar, lantai sangat kotor sehingga membuat saya tetap menggunkan sandal ketika di kamar karena tidak mendapat sliper, untuk kamar mandi juga airnya menggenang. Tapi lebih banyak plusnya untuk harga segitu, karena ada balkonnya dan kamar juga kedap suara.